JOB DESCRIPTION

Attendance An average of 40 hours per week is anticipated, and may change based on the property’s needs. The position requires the ability to work any of the seven days of the week, 52 weeks of the year except when prior arrangements have been made to cover duties and, if necessary, overtime hours when needed. The position requires as the ability to serve on-call remaining in contact via telephone, as scheduled or as necessary. Due to turnover, blackout dates will be established on an annual basis, and all employees will be required to abide by the blackout guidelines. This position also requires the ability to fill in for other positons as needed.

Travel This position may require travel for training or assistance at other properties, as agreed on in advance by both parties.

General Job Description / Responsibilities

• Assist Managers to build a team of highly motivated, skilled and productive individuals who work well with others. Consistently maintain professional quality of management, communication, and reporting.
• Provide first-class customer service to prospects and residents. Ensure that all resident requests are handled promptly and professionally. Create professional and friendly office environment.
• Assist Managers to maintain occupancy at or above 99% and collections at or above 98% of potential income.
• Achieve the highest possible net operating income (NOI) through the implementation of effective cost control; revenue improvement efforts; and effective budget management

• Focus on improvement and upkeep of the properties’ curb appeal and cleanliness. Contribute wherever possible.
• Assist Managers to implement and maintain a thorough annual marketing plan. Work closely with Managers to ensure all potential marketing avenues are being fully utilized. Share new ideas.
• Preform and record daily follow up with all prospects. Identify and communicate ways to overcome obstacles and close the deal.
• Effectively maintain product knowledge of property and competitive properties through consistent market research.
• Work with Manager to establish, implement, and monitor leasing goals and renewal programs to meet required occupancy.
• Ensure website, listing sites, social media and marketing materials are up to date and portray the property in a positive, professional, and appealing light at all times. Monitor these sites on a regular basis to promptly communicate any red flags or areas to improve to Manager.
• Assist Managers to plan, advertise, and manage resident functions and events.
• Coordinate advertising events on campus; create partnerships with school and student programs.
• Actively network with student housing professionals in you market. Shop your competitors and develop relationships with other professionals in the field.
• Assist Managers to maintain a positive reputation, and relationship with school and community.
• Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
• Outreach - spend necessary time on campus and at local businesses to promote cross adverting and positive relationships.
• Ensure property management software is accurate, up to date at all times.
• Preform lease processing and administration, and other administrative duties as needed
• Clean office, common areas, grounds, and apartments as needed to ensure professional property, office, and model appearance at all times.
• Fill in for other positions whenever necessary and assist with afterhours emergencies.

• Assist Manager to determine methods for expense cutting.
• Assist Manager with monthly reports, budget targets, and variance reports as needed.
• Assist in monthly collections calls and emails to meet collection goals.
• React to potential situations which would cause liability to the property or the management company.

Ensure all landlord/tenant statutes, fair housing laws, and safety codes are followed, and train staff accordingly.

• Communicate with residents as needed, in regards to showings, service request scheduling, follow-ups, etc.
• Communicate needs, ideas, and problems effectively with Manager so properties and run as efficiently as possible.
• Communicate effectively with other staff members.
• Comply with all policies and procedures, and training programs.
• Maintaining the highest quality of workmanship and professionalism.
• Participate in weekly meetings with employees to facilitate learning, communication, and team building.
• Adhere to safe work practices and follow all safety programs.
• Preform other job duties as requested by Manager.

Job Type: Full-time

Pay: $10.00 - $12.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Corpus Christi, TX 78412: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location