SUMMARY : While delivering innovative solutions, exceptional service and trusted results, the Career Coach manages a caseload of assigned Workforce Innovation Opportunity Act (WIOA) customers with sensitivity to individual needs ensuring customers receive expert coaching and support necessary to reach their employment goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Provide twelve (12) month post-exit follow-up services for all registered WIOA customers to include retention and supportive services. Verification and recording of enrollment in post-secondary education or training and credential attainment throughout the follow-up period are required.
• Provide career counseling and intensive case management services to WIOA customers within the One-Stop system;
• Complete intake and eligibility determination for WIOA Adults and Dislocated Workers.
• Assess jobseekers’ employment and training needs and abilities through interviewing, testing and other methods.
• Enter data into and otherwise use and process clients through the participant information system as required, and any other database as required by the One-Stop system.
• Guide jobseekers through the preparation of individual employment plans (IEP) based on their specific career and educational goals.
• Counsel customers on the local labor market, available job opportunities, training programs and other services provided by partners. Refer individuals to appropriate services and follow-up on those activities.
• Conduct orientation sessions, workshops, job clubs and other group presentations.
• Follow all policies, procedures and regulations related to eligibility documentation; ensure that case files have originals and/or copies of eligibility documentation.
• Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements with all policies and procedures.
• Administer reading and mathematics appraisals to each customer enrolled in WIOA Services to determine reading, math and language competencies. Administer various career interest inventories and aptitude assessments to registered customers to determine occupational interests and career paths.
• Develop a comprehensive Individual Employment Plan (IEP) for all customers. Provide referral and tracking of eligible customers into programs provided on-site at the One-Stop centers and/or located in the community in accordance with established MOU’s;
• Meet and/or exceed program benchmarks, completing all required reports as required.
• Other Duties as assigned

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

CORE COMPETENCIES:

• Superior communication skills — oral and written.
• Strong interpersonal skills.
• Strong project time management, customer service, and organizational skills
• Ability to professionally adjust to unforeseen circumstances or programmatic changes.
• Ability to cultivate and manage high quality stakeholder relationships and demonstrated ability to work with a diverse workforce.
• Ability to function at a high level of discretion and confidentiality.
• Must be a self-starter and committed to completing tasks timely, which may include working additional hours and / or over the weekend as needed.
• Must be resourceful and able to work independently as well as in a team setting.

EDUCATION and/or EXPERIENCE:

• Bachelor's Degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.
• A minimum of 2 years of experience combining elements of training, counseling and/or case management.
• Possess substantial career coaching and case management experience required.

OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, video conferencing (Zoom, Teams) and Microsoft Office (Word, Excel, PowerPoint and Outlook).

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.

For benefits information please visit the KRA website: https://www.kra.com/kra-employee-benefits/