Country: United States (US) 
Location: Springfield, Ohio (US-OH) 
Location details: 

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive. 

We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION TITLE: Customer Service Specialist

REPORTS TO: Customer Service Manager

Konecranes is looking for a proficient Customer Service Specialist to answer inbound phone calls, dispatch technicians to job sites, answer questions, and invoice customers.

Our Customer Service Specialist should exhibit professionalism and trustworthiness. They should be well organized and have a high attention to detail. They should have excellent communication and negotiation skills and be able to work in a team and independently as the situation requires.

PRINCIPAL RESPONSIBILITIES:

• Consistently deliver excellent service in every customer interaction.
• Learn and maintain a thorough knowledge and understanding of Konecranes’ organization, customers, products, and services.
• Answer incoming calls for service, dispatch on-call technician(s), and monitor progress.
• Ensure customer is proactively communicated with as the job progresses.
• Assist in resolving customer disputes
• Prepare summary reports to efficiently transfer the coordination of emergency service requests to other shifts
• Complete detailed review of completed service requests to prepare for invoicing
• Provide constructive feedback for any quality issues discovered during service request review
• Other tasks as required

EXPERIENCE: Must have 2 years of experience in office administration or operations. Must have excellent telephone skills, good interpersonal skills, and multi-tasking and prioritizing abilities. Knowledge of basic office administration principles required. Must have demonstrated success in problem solving in a fast paced, high volume, and high-pressure environment. Must have well-developed data entry skills including speed, accuracy, and experience with Microsoft Office products.

OTHER REQUIREMENTS: Ability to work 2nd or 3rd shift hours (10am - 7pm). Must be very dependable, willing to work additional hours as required, and be team oriented.

EDUCATION: High School Diploma or equivalent required.

*KC #monus #cbus #nxt

Konecranes is a world-leading group of Lifting Businesses™, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.