17 Guest Service Manager Jobs in Johns Island, SC
KJ's Market is Hiring a Guest Service Manager Near Johns Island, SC
Ensure consistent and memorable customer experiences through the superior show quality and customer service by training and demonstrating the four priorities (Safety, Friendliness, Show and Efficiency), evaluating, and coaching employees responsible for applying them. Supervise and perform all functions related to sales related assets.
Responsibilities:- Observe, evaluate, and coach employees to deliver friendly, superior customer service which focuses on show.
- Maintain measurement plans and reports to evaluate employee, financial and operational effectiveness.
- Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
- Deliver on-the-job training (OJT) programs and materials.
- Drive measurement based continuous improvement of OJT.
- Select, train and develop Customer Service Leaders.
- Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
- Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
- Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
- Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
- Works with Store Manager to ensure that a schedule is written to provide the desired level of customer service within established labor guides.
- Process customer orders, including performing functions of cashiers or customer service clerks.
- Perform customer service desk functions as needed.
- Ensure that an accurate daily cash count is completed.
- Ensure bank deposits are completed daily according to policy.
- Monitor and analyze audits according to company guidelines.
- Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.
- Ensure the security of the office and store funds.
- Maintain supplies needed for Front End according to budget.
1. Strong communication and partnering skills.
2. Knowledge and application of operations within a retail environment.
3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
4. Knowledge and application of the principles of differentiated learning.
5. Leadership experience with direct reports.
6. Ability to read and understand information and direction.
7. Ability to work well with others.
8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
9. Must be at least 18 years old.
10. Ability to stand for extended periods of time.
11. Demonstrate successful use of math skills.
12. Ability to work well with computers.
13. Knowledge of Front End operations.
14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.
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Job Summary
Full Time
$43k-68k (estimate)
05/02/2024
05/15/2024
The following is the career advancement route for Guest Service Manager positions, which can be used as a reference in future career path planning. As a Guest Service Manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Manager. You can explore the career advancement for a Guest Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Manager job description and responsibilities
A guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
01/30/2022: Sarasota, FL
The guest services manager oversees the process of handling customer complaints.
02/28/2022: Altoona, PA
Guest service manager focuses on the client's needs and requirements and ensures that they are being fulfilled.
01/31/2022: Passaic, NJ
Present the menus and the special of the day
03/27/2022: Pascagoula, MS
Organisational and planning skills to develop customer service policies.
01/25/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Manager jobs
A guest service manager performs a variety of customer relations duties at a hotel.
04/12/2022: Youngstown, OH
Must be able to speak and understand the primary language used by the guests who visits the hotel.
03/22/2022: Wilmington, DE
Listen, understand and take action.
03/25/2022: Longview, TX
Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
02/01/2022: Tucson, AZ
Customer service representatives, customer service management, and operations staff work together to make experiences that matter.
03/11/2022: Bremerton, WA
Step 3: View the best colleges and universities for Guest Service Manager.
