The Medical Receptionist is the first point of contact for the physicians practice and will provide administrative support across the organization.
PRIMARY DUTIES / ACTIVITIES:
Attend to patients at front desk.
Serve visitors by greeting, welcoming, directing and triaging them appropriately
Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff
Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
Scheduling appointments in a professional and timely manner
Maintain security by following procedures and controlling access
Update appointment calendars and schedule meetings/appointments
Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
Participate in individual & group projects as directed by management
Other duties, as assigned
CUSTOMER SERVICE:
Responsible for supporting the values and customer service standards of KCC.
Accountable for outstanding customer service to all staff, clients and vendors
Develops and maintains effective relationships through effective and timely communication.
Initiates action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
EDUCATION/ QUALIFICATIONS:
High school diploma or equivalent required
Medical Assistant diploma preferred
Associates degree preferred
Previous experience in a similar capacity preferred
OTHER QUALIFICATIONS:
Must be a self-starter who can work independently yet function in a highly collaborative, fast-paced team environment.
Ability to multi-task, work under pressure and meet deadlines effectively
Excellent written and oral communication skills
Strong data entry, organizational and interpersonal skills
High integrity, team player with patient service focus and flexibility
EXPERIENCE:
Must be PC proficient and able to thrive in a fast-paced setting; experience in Microsoft Office Suite: Outlook, Word and Excel a must
Good presentation & communication skills
Must be productive & resourceful with the ability to meet deadlines
Benefits:
401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance