Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether its by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Kettering Health Miamisburg

• Serving the residents of Warren, Butler, and Southern Montgomery counties for over 40 years.
• Kettering Health Miamisburg, formerly Sycamore Medical Center, is a full-service hospital located minutes west of the Dayton Mall on Miamisburg-Centerville Road off I-75 in Miamisburg, Ohio.
• The cornerstone services for KH Miamisburg have been Bariatric surgeries and Orthopedic care.
• Expanded services include emergency care, sleep center, mammography, breast MRI, cardiac catheterization lab, wound center and DEXA scanning.
• 142 bed facility
• Awarded with 100 Top Hospital by IBM Watson Health for the 10^th time in 2019.
• In 2020, KH Miamisburg received an A from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
• Accredited by the American College of Emergency Physicians as a Level 3 Geriatric Emergency Department.
• KH Miamisburg received several awards from Healthgrades:
  • Outstanding Patient Experience Award (2017-2019)
  • Americas 100 Best Hospitals for Prostate Surgery Award (2020)
  • Joint Replacement Excellence Award (2020)

Job Responsibilities:

Under the supervision of the Patient Accounts Manager, the Patient Accounts Supervisor identifies problems and opportunities for process improvement and efficiencies, supports staff performance to achieve production and quality standards, monitors and communicates billing information and updates/changes in a timely manner, participates in the of selection staff, ESL assignment, and performance evaluation of staff, is responsible for oversight of billing services which include, but are not limited to: Productivity standards of timeliness in working assigned work queues, timeliness in working assigned follow-up and denial work in the Patient Financial Services department in compliance with federal and state regulations. Direct reporting responsibility over assigned Team Leads, Specialists, and Account Representatives. This position has other essential job duties including but not limited to:

• Daily rounding with assigned staff
• Conduct monthly one on ones with assigned staff
• Coach on performance issues
• Ensure Team Lead Competencies are conducted per frequency schedule
• Time and Attendance approval, tracking, and reporting
• Administer improvement action plans and consult with Manager on resulting disciplinary actions; administer disciplinary action up to written warning
• Conduct Practice/ Department denial review sessions where applicable
• Create monthly Practice/ Department denial metric scorecards where applicable
• Monitor work queue productivity
• Oversee progress of assigned projects
• Manage productivity and quality of staff work
• Pull information/data for Compliance requested audits
• *Other duties as assigned

Job Requirements:

• High School diploma or equivalent required. Associates degree in business related field preferred
• Minimum three years previous experience in medical billing
• Proficient in Excel and other Microsoft tools
• Effective, professional communication skills, verbal and written
• Must demonstrate strong leadership skills, advanced computer and analytical skills, ability to coach/mentor, strong organizational skills

Preferences:

• Previous supervisory experience