Job Summary:
Kelly Ford is seeking a highly motivated and organized individual to join our team as a Service Coordinator. This is a full-time hourly administrative position in the auto industry. The Service Coordinator will be responsible for coordinating and scheduling all service appointments, ensuring timely and efficient communication with customers and service technicians, and maintaining accurate records. This individual will play a crucial role in maintaining a high level of customer satisfaction and contributing to the overall success of our dealership.
Compensation & Benefits:
The Service Coordinator role at Kelly Ford offers competitive compensation, ranging from $18 to $22 per hour based on experience. This position is paid weekly and also includes access to our comprehensive benefits package, which includes medical, dental, vision, and retirement benefits.
Responsibilities:
- Schedule and coordinate all service appointments and ensure prompt communication with customers.
- Coordinate service requests with technicians and ensure timely completion of all services.
- Maintain accurate records of all service appointments, issues, and resolutions.
- Serve as a main point of contact for customers and address any questions or concerns they may have regarding service appointments.
- Follow up with customers after service appointments to ensure satisfaction.
- Assist with billing and invoicing processes.
- Participate in team meetings and training sessions to stay up-to-date on dealership policies and procedures.
- Assist with various administrative tasks as needed.
Requirements:
- High school diploma or equivalent.
- Previous experience in an administrative role preferred.
- Excellent communication and customer service skills.
- Strong organizational and time-management abilities.
- Proficient in Microsoft Office Suite.
- Experience in the auto industry is a plus.
- Ability to work in a fast-paced environment while maintaining attention to detail.
EEOC Statement:
Kelly Ford is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.