Join a fast-paced, growing, and exciting company full of great opportunities!
About Us
Our culture is unique and driven by our core values trust, reliability, innovation, and service and fundamental belief that all work is honorable, and we acknowledge the dignity of those who do it. Come join our fast-growing team and experience the KBS difference! KBS, North Americas largest privately-owned facility services provider and trusted partner to leading operations and facility managers across 100k client locations, is looking for Operations Supervisor to join our growing team! For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is honorable and we acknowledge the dignity of those who do it. These values are embraced by our highly diverse and inclusive workforce.If this sounds like you, then why wait, APPLY TODAY!! Location
Atlanta, GA.
Pay Rate
$23

Position Summary:
This remote position as a Operations Supervisor is the operations leader for all members of a client-centric team and ensures service delivery in a manner that meets or exceeds client expectations. This position is directly responsible for the operational delivery objectives that are set forth by the client scopes of work and service level agreements. The Operations Supervisor leads a team of Account Coordinators and drives the customer service experience by measuring and analyzing performance metrics in alignment with key company objectives centered on exceptional service, customer retention, and quality assurance.

Responsibilities include but are not limited to:

Oversees office-based team regarding account management, internal processes, performance metrics, ensuring all Company and functional policies, as well as standard operating procedures, are adhered to

Meets and coaches team on key company objectives outlined by management, including clearly defined expectations, assigning work/tasks appropriately, and ensuring that progress toward goals/objectives is being made

Analyze key performance indicators to identify opportunities for process improvement and collaborates

with various internal teams to deliver measurable solutions

Supports and executes the calendar of events from preseason preparations through postseason shutdown for landscape and snow

Manages customer issues as they arise during day-to-day operations

Support business development growth by assessing potential customer needs and presenting operations process and value to potential customers

Support and balance vendor sourcing to unify and increase profitability

Facilitates new account rollout

Facilitates software integrations between customer portals/user interfaces and the KBS IT department

Collaborates with other departments to identify procedural issues and trends

Works with Regional Operations Manager on performance management issues

Able to carry out the essential functions of this job (with or without reasonable accommodation) without

posing a specific, current risk of substantial harm to health and safety of self and others

Performs other related duties as required and assigned

Knowledge:

Knowledge of landscape and snow industry

Advanced experience with Microsoft Office, with an emphasis on Excel

Mathematical skills

Ability to analyze and disseminate data and create reports

Whats In It for You?
As a full-time KBS employee (30 hours per week) you qualify for benefits including medical, prescription drugs, dental, vision and more!

• Life Insurance
• Supplemental Health Insurance (E.G., Accident)
• 401k plan with a match
• Pet Insurance
• Perkspot Discount Program discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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