JOB DESCRIPTION IDENTIFICATION

• Job Title: Zone Manager
• Department: Operations
• Location: MD, DC, VA
• FLSA Classification: Exempt
• Reports To: Regional Zone Manager
• Status: Full Time

COMPANY OVERVIEW

For over 70 years, Kellermeyer Bergensons Services (KBS) has delivered best-in-class property services to major retailers, healthcare, churches, and commercial facilities across the United States. Our core services are janitorial, facilities repair and maintenance, landscape management, and parking lot maintenance services. Kellermeyer Bergensons is reliable, cost-effective, and professional. Our property services offerings allow our customers the option to bundle a combination of services or to select single services.

OVERVIEW OF JOB

• Manages and oversees janitorial services specialized in restaurant and kitchen equipment cleaning.
• Regularly engages key levels of the customers business to ensure ongoing satisfaction and address opportunities as they arise.
• Meets regularly with customers and vendors to ensure customer objectives are being met and customer satisfaction is maintained.
• Develops new vendor relationships to support the region as needed. Position requires the individual to be a hands-on type manager.
• Performs additional duties as directed by the Regional Zone Manager. This position requires a lot of written communication and follow up.
• 3^rd and 1st Shift requirement: job requires time with vendors during 3^rd shift cleaning. Also requires 1^st shift for inspections and customer meet and greets. Times will vary based upon operational needs. This can be further discussed during interview.

KEY RESPONSIBILITIES

• Establish professional customer relationships and customer retention through sustaining high service levels in accordance with the customer contract and KBS policies.
• Meet with and communicate regularly with customers.
• Manage and develop vendors; maintain regular calls and quick response to questions, escalations, and extras.
• Establish excellent relations with vendors (maintain thorough knowledge of vendor offerings and limitations, to include accountability) manage delivery of services to ensure customer satisfaction.
• Develop and implement plans for efficient use of vendors, materials, and equipment.
• Ensure adherence to all company’s policies, procedures and customer contracts.
• Monitor the adherence and implementation of safety and related programs.
• Provide weekly reports with various metric system to ensure productivity and controlled customer service.
• Perform quality control inspections (site inspections) through insuring vendors are held accountable for executing their scope of work.
• Recruiting and orientation of new and current vendor base.

EXPERIENCE REQUIRED

• Janitorial/Custodian/Building maintenance and Restaurant cleaning.
• Vendor management and negotiation.
• OSHA related safety regulations and especially the use of chemicals.
• General janitorial knowledge of machines and equipment.
• Management and leadership in directing the work of others and gaining trust and respect.
• Management reporting and time management.
• Basic MS Office applications, Word, Outlook, Excel, and Company Operating Software.
• Bilingual in English and Spanish preferred

QUALIFICATIONS

• Industry experience in aspects of cleaning retail or institutional buildings
• Establishes priorities to deliver results efficiently
• Demonstrates orientation to detail and organization
• Ability to communicate with all levels of management and employees
• Demonstrates effective planning and organizational skills
• Demonstrates honesty and integrity at all times
• Ability to follow appropriate safety guidelines
• Displays willingness to make decisions by exhibiting sound and accurate judgment

EDUCATION AND / OR EXPERIENCE

• Experience in the cleaning industry required

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence. 
• Ability to speak effectively before groups of customers or employees of the organization.

COMPUTER SKILLS

• Must be able to learn how to use KBS Force which is proprietary software used daily to manage budgets, complete audits, payroll, and attendance as well as electronic hiring

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• The employee must be able to be on their feet most of the day and walk several miles each day.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

• Building and warehouse, which may include varying temperatures and moderate noise levels.
• The site environment may have varying workstations and varying interactions with customers and staff.
• Working conditions may include small spaces, dust, fumes/odors, hot/cold temperatures, inside/outside noise, vibration, standing on concrete for long hours, and wet or uneven surfaces

What's In It For You?

• Supportive work environment shifts that accommodate your needs.

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with D

Disabilities Act and applicable state and local law.