SUMMARY The room attendant is a key individual in achieving the quality standards of guest rooms to ensure guest satisfaction. The room attendant must ensure that each room meets a 96% quality expectation in a timely manner. They must also ensure all service standards for a 4 diamond property are met as well as budgetary goals and interdepartmental relations.
JOB REQUIREMENTS Bend, stoop, stand, and walk long distances for the duration of the shift
Be able to lift at least 50lbs
Must be reliable; willing to work weekends and holidays
Must be able to complete 12-16 vacant dirty room with-in 8 hour shift
• 12-16 showers
• 12-16 tubs
• 12-16 toilets
• 12-24 beds
Able to use different types of chemicals
Requires the ability to work independently and follow directions as assigned by supervisors
Must be able to complete standards according to established procedures
Strive to meet guest satisfaction by cleaning at a 96% cleanliness standard
Must keep cart clear of unapproved items to avoid damage
JOB FUNCTIONS Clean all areas of the guest room as determined by the 47 step training outline
Clean checkouts at a 36 minute per room pace
Clean stayovers at a 25 minute per room pace
Deliver all guest requests within 15 minutes
Work independently, in assigned section, to complete the daily assignment which can range up to 19 rooms per shift.
Report maintenance issues in rooms to AYS and floor supervisor
Communicate effectively with floor supervisors and housemen on needs and progress
Perform any other tasks as assigned by the floor supervisor
EDUCATION and/or EXPERIENCE High school diploma or equivalent preferred, related experience is preferred.