Overview

We are looking for a AV/VTC Support Operator to join our team!

Job Description

One to two years of experience working as a VTC Support Operators. Services to include: Scheduling, monitoring, managing, troubleshooting, and manipulating audio visual equipment in a command center and videoconference room environment with extensive proficiencies in the areas of customer service, details research, and end-user computing devices, as well as support of on and off-site large scale executive events.

Primary Skills include:

• Schedule and set-up videoconferences across customer environment.
• First level problem resolution for VT equipment, i.e., codec’s, audio, cameras, projectors, switches etc.
• Manipulate cameras and audio equipment.
• Work with Microsoft Calendars
• Be proficient in Microsoft SKYP, Word, PowerPoint, and Excel.
• Coordinate video requirements for large scale executive events on and off-site of the main customer Facility.
• Provide VTC metrics and reports to management.

Responsibilities

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k,with matching)
• Life Insurance Plan
• PTO
• Short Term & Long-Term Disability
• Internet & Phone Allowance (for applicable roles)
• Wellness Resources (EAP)
• Pet Insurance
• Work-Life balance
• Flexible Hours
• Full-Time Permanent Positions

JW is a full-service IT Solution Provider assisting schools and private organizations with strategic and innovative IT-related projects. We take the time to learn about our clients to develop, implement, and monitor the projects to which we are contracted. ​JW is a certified small, woman, minority-owned business through the National Minority Supplier Development Council.