Gift Shop Responsibilities:

• Open and close the gift shop and registers, reconcile end of day deposits
• Restock and reorder merchandise
• Become fluent in the Altru system for receiving merchandise, updating inventory, updating pricing
• Adhere to the gift shop ordering budget
• Introduce new (mission based) items
• Merchandising in the gift shop to keep a fresh look, assessing layout, and making changes as needed
• Develop & maintain relationships with vendors and potential vendors
• Manage the online gift shop through Shopify
• Update inventory, fulfill and ship orders in a timely manner
• Assist volunteers and staff on registers
• Train new volunteers on registers as needed

Visitor Services Responsibilities:

• Available for site matters, engaging with visitors during the day
• Answer general questions phone line
• Point of contact for volunteer’s concerns about weather, temperature, wind, emergencies, unruly guests, etc.
• Formally and informally gather visitor feedback about their experiences at the Lighthouse through surveys, comment cards, etc.
• Continuously develop procedures to better welcome visitors to the Lighthouse and improve volunteer-visitor interactions
• Make themselves available to visitors to handle visitor complaints, inquiries, and other visitor services tasks on site
• Assist with major events and programs
• Cross train on history tours and on-site positions to fill in as necessary
• Work with Development Manager to improve the Membership Program, including increasing membership base, sales incentives, and member events

Qualifications:

• Retail management experience
• Experience with point-of-sale systems, preferably Altru and Shopify
• Experience fulfilling online orders and creating shipments
• Enthusiasm for history and museum education
• Previous tour guide, museum docent or attractions experience preferred
• Ability to cross train on history tours and on-site positions
• Must have reliable transportation to and from work
• Ability to primarily work weekends, alternate days, evenings, or special events as needed
• Must possess good oral communication & public speaking skills, and politeness & excellent customer service
• Bi-lingual preferred
• Able to handle emergency situations with calm authority and enforce site’s policies
• Interact well with others in a team environment
• Ability to follow instructions and give direction by various means of communication such as phone, two-way radio and computer
• Excellent time management & punctuality, dependability & flexibility
• Professionalism in manner and appearance