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Call Center Agent (Customer Service Representative I)
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$41k-52k (estimate)
Full Time 7 Days Ago
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Prince William County Service Authority is Hiring a Call Center Agent (Customer Service Representative I) Near Woodbridge, VA

Provide customer service support by answering calls in the high volume Service Authority Customer Service Call Center. Duties include, but are not limited to: answering customer calls; responding to general customer inquiries and requests for service Customer Service, Customer Service Representative, Call Center, Agent, Representative, Skills, Retail

Job Summary

JOB TYPE

Full Time

SALARY

$41k-52k (estimate)

POST DATE

04/25/2024

EXPIRATION DATE

05/14/2024

WEBSITE

pwcsa.org

HEADQUARTERS

WOODBRIDGE, VA

SIZE

200 - 500

FOUNDED

1983

CEO

ALEX VANEGAS

REVENUE

$50M - $200M

INDUSTRY

Utilities

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About Prince William County Service Authority

The Prince William County Service Authority is the premier provider of clean, reliable drinking water and environmentally-sound water reclamation services to more than 375,000 customers in Prince William County, Virginia. The high quality drinking water the Service Authority provides is drawn from three primary sources: the Occoquan Reservoir, Potomac River and Lake Manassas. Water from the Occoquan Reservoir and Potomac River is treated at Fairfax Waters Frederick P. Griffith, Jr. and James J. Corbalis, Jr. Water Treatment Plants, respectively. Water from Lake Manassas is treated by the City ... of Manassas. Wastewater from the Authority's service area is treated at two different facilities in Northern Virginia. The H.L. Mooney Advanced Water Reclamation Facility in Woodbridge treats wastewater from the eastern portion of the County. The Upper Occoquan Service Authority in Fairfax County treats wastewater from western Prince William County. More
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The following is the career advancement route for Call Center Agent (Customer Service Representative I) positions, which can be used as a reference in future career path planning. As a Call Center Agent (Customer Service Representative I), it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent (Customer Service Representative I). You can explore the career advancement for a Call Center Agent (Customer Service Representative I) below and select your interested title to get hiring information.

If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Agent job description and responsibilities

Call center agents are at the frontline of providing solutions to customers’ problems.

02/14/2022: Killeen, TX

Call center agents need a cache of polite phrases to use when talking with customers.

01/08/2022: Syracuse, NY

Call center agents not only listen to customer complaints, but they also process requests.

03/10/2022: Wilmington, DE

Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.

01/23/2022: Danbury, CT

Manage difficult customer situations and transfer calls to appropriate persons when necessary.

01/22/2022: Altoona, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Agent jobs

A call center agent performs a number of functions that are more than just picking up calls.

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They are currently hiring for work at home call center agent positions.

01/13/2022: Indianapolis, IN

Learn to deal with angry customers.

02/07/2022: Oklahoma City, OK

Problem-Solving and Flexibility.

12/22/2021: Saint Paul, MN

Use a Calm Soothing Tone of Voice.

01/04/2022: Louisville, KY

Step 3: View the best colleges and universities for Call Center Agent.

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