Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, business management, strategic thinking skills, and operational excellence across the Consumer & Community Banking (CCB) Operations product lines.

You are a proven leader with a passion for delivering high-quality solutions. Join our innovative team and help us ensure that our CCB Operations Product Portfolio meets and exceeds the needs of our customers, specialists, and firm.

As a Product Portfolio Operations Director - Business Management Strategy Lead in CCB Operations Product Portfolio, you are an expert in transformation of business management strategy, creating cross-product transparency, alignment and synergies for one of the largest product portfolios in Chase. As a leader on the team, you leverage your advanced capabilities to optimize portfolio-level investment decisions, capacity models, and drive complex coordination across CCB Operations and the broader product community. You partner across Product, Technology, Design, Data & Analytics, and functional teams to remove barriers to success for product teams and drive operational efficiencies across the CCB Operations Product Portfolio.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities

• Leads a cross-functional/cross-product team to enable dynamic investment decisions across the Operations Product Portfolio 
• Works across products and product lines to help ensure delivery against business objectives
• Implements the strategy to ensure our core cross-product priorities, sequencing, and trade-offs are realized
• Manages and coaches a team to address overall portfolio health, risk factors, and continuous improvement opportunities 
• Lead portfolio-level tracking of controls, financials, resourcing needs, and key prioritization decisions
• Executes the strategy for reporting and communications to support our portfolio management operations and change initiatives
• Lead business management strategy transformation

Required qualifications, capabilities, and skills

• 8 years of experience or equivalent expertise in program management or performance optimization 
• Proven ability to manage and implement operational effectiveness and portfolio management initiatives 
• Proven ability to operate within the product development life cycle and agile methodologies 
• Ability to lead matrixed, cross-functional teams, leveraging collaboration, influence and conflict resolution skills to achieve desired results
• Excellent communication, presentation and interpersonal communications skills with strong ability to develop and maintain relationships
• Strong analytical, problem-solving, creativity, and attention to detail, demonstrated by the ability to make timely and sound decisions
• Experience with JIRA, Tableau and Microsoft Office (Excel, PowerPoint, Word, Teams)

Preferred qualifications, capabilities, and skills

• Must thrive in a dynamic environment
• Proven ability to navigate ambiguities and ideate/execute end-to-end
• Self-motivated with creative, continuous improvement mindset
• Curiosity and eagerness to learn