As a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients' needs. Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies. As a Product Solutions Manager in JPMorgan Payments-Acquiring Payments Rails organization, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams. The Product Solutions Manager offers Product and Platform expertise to JPMorgan Bank Clients and Prospects. The ideal candidate is comfortable engaging clients in consultative, solution-oriented conversations while providing value in the sales cycle. Job responsibilities Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients' needs and objectives Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients' needs and current industry trends Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap Possess a high level of familiarity with Merchant Services Retail and Card not Present products and services as well as a general familiarity with those provided by others in the market Possess a strong understanding of Payments Infrastructure and connectivity methods including API's and SDKs Offering technical and product related assistance to Business Development Executives and Relationship Managers in pursuit of new clients and/or in support of expansion opportunities with existing clients; either on the phone or in-person sales presentations. Required qualifications, capabilities, and skills 5 years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products Extensive experience working in a sales cycle and engaging with clients on a regular basis Experience modifying preconfigured solutions to meet complex problems Demonstrated prior experience working in a highly matrixed and complex organization Experience with technical, product, and financial concepts is required. Must possess the ability to perform in depth analysis, explain complex system configurations, recommend viable solutions, and discuss integration to audiences with varying degrees of knowledge. Strong solution selling ability with preference on merchant acquiring and/or payments more generally Knowledge of common desktop applications including Microsoft Word, Excel, Visio, and PowerPoint; Must have excellent communication skills and be able to present to audiences large and small and including Bank Partners and Client decision-makers Knowledge of the payments industry and information processing ecosystems is a must. Must have strong organizational skills to plan, organize and schedule resources. Ability to provide analytical processes in researching and resolving issues; Skill in understanding customer needs and providing quality customer service. Ability to travel to client engagements on a regular basis, up to 50% may be required at times. Preferred qualifications, capabilities, and skills Bachelor's degree in a business or technical field Familiarity with is a plus