Sales & Service for new & current personal lines customer accounts: documenting all communications with customers in the agency management system, quoting & writing new policies as needed, processing policy renewals, reviewing billing, taking payments, processing policy changes, advising customers on coverage options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Establish customer re...
Overview. We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service. Responsibilities. Handle incoming customer inquiries via phone, email, and chat. Provide information about products and services. Assist customers with claims. Resolve customer complaints in a professional manner. Upsell products and services to increase...
