Johnson County Mental Health Center is looking for a Crisis Call Specialist to join our 988 Crisis Team that provides mental health crisis services to our community primarily by phone. JCMHC has supported a 24/7 crisis line for over 30 years and recently became a member of the National Suicide Prevention Lifeline Network (988). The intent for the 988 phone number is to prevent suicide, divert individuals from hospitals and law enforcement contact, and support individuals in navigating resources to meet their needs.

This team will be embedded in Johnson County’s 911 dispatch center. Along with technology and care coordination advantages, the collaboration with 911 dispatch will provide us the opportunity to divert unnecessary fire, paramedic and law enforcement responses. The 988 Crisis Team Clinician will work closely with Johnson County’s first responders.

JCMHC believes everyone can learn change and grow as human beings. Our role is to provide hope and promote recovery using a strength’s approach. It is important for the qualified candidate to understand and reflect these values. We are always looking for great candidates – first review of applications will begin on 10/12/23.

The 988 Crisis Team is a 24/7/365 team working 12 hour shifts (7a-7p and 7p-7a). This daytime position requires the availability to work 7 am to 7 pm shift on weekdays, weekends and some holidays. Crisis Line Specialists will work seven 12-hour shifts every fourteen days.

Duties Include:

• Answers 24-hour crisis line providing empathic and compassionate support.
• Triage for suicide risk and other safety related concerns, assess needs to include making least restrictive level of care recommendations, and coordinate care for citizens of Johnson County, law enforcement officers, hospitals, and other community agencies.
• Conducts outreach calls to individuals identified in need of support.
• Completes assessments of youth at the Juvenile Intake Assessment Center who are experiencing a mental health crisis. Assessments are conducted via phone or tele-video conferencing.
• Develops complex intervention plans to address the clinical needs of individuals; collaborates with JCMHC teams and other community agencies to advocate and partner for individuals’ needs; collaborates with other providers in the development, implementation, and review of intervention plans.
• Oversees acquisition and forwarding of all necessary documentation for individuals requiring voluntary or involuntary hospitalization.
• Completes and submits documentation regarding services provided and assists with data collection in support of program goals.

Bachelor’s degree in Human Services or related field and a valid driver’s license with acceptable driving record required.

Experience may be substituted for degree. Education may be substituted for experience.

One (1) year of relevant work experience preferred.

Johnson County Government requires reference/background screening for all positions.

Physical, Environmental, and Special Working Conditions:
All County employees may be called upon to assist other departments in a declared emergency situation.