Basic Function
The Programmer/Analyst works directly with CDK's auto dealership clients to create customized forms, coordinating all questions and changes. This role demonstrates a vital technical expertise between CDK Global and the dealership's business need for legal and transactable forms, with an expanded skill set covering more than one CDK Global solution and/or dealership operation.
The Programmer/Analyst works directly with CDK Global Technical Associates regarding product change requests and application defects. The Programmer/Analyst is responsible for implementing essential coding, testing and delivery of Forms to our existing and new client base.
Responsibilities & Essential Functions

• Maintains records of workload, client status with regards to problem resolution and ensures billing is processed in a timely manner.
• Direct programming of XML forms to meet client requirements, government regulation and financial credit validation.
• Staying updated on forms releases from manufacturers, proprietary builds, and 3rd party vendors/partners.
• Delivering solutions live to clients within an initial contact to a minimum of 90% of interactions.
• Expanding skill set to include more than one role in the forms space.
• Responsible for assisting associates as determined by management and as an escalation point for issues of higher technical abilities.

Qualifications - Minimum

• Previous experience (1-2 yeas) creatingforms using XML is required. That includes adding logos, font changes, alignment, and other appropriate GUI friendly updates.
• Must possess excellent customer service skills, strong analytical skills and possess ability to prioritize, manage multiple projects, problem-solving skills
• Must have strong computer skills and solid understanding of MS Office suite.
• Desire to maintain, follow, create and perfect process policy
• Possess a positive attitude toward customers and change management.
• Maintain professionalism, communicate effectively and appropriately with customers.
• Strong communication, interpersonal and problem-solving skills are required.
• Having a strong attention to detail. Superb time management skills and completion of takes to a definite deadline is required.

Qualifications - Preferred

• Automotive industry experience. Understanding dealer funding and banking principals for several types of deal structures
• Ability to work non-standard shifts when necessary

Education/ Experience - Minimum

• GED or Highschool Diploma

Education/ Experience - Preferred

• Associates or BS in Accounting/Finance preferred but not required.

Compensation Range: $22.00 - $25.00
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.