Welcome! Thank you for exploring a career with us! Our team of 500 dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma. 

Position: Mobile Program Support Specialist

Location: Springfield, MA

Hours: 40 Hours per week; Monday-Friday 8:00am-4:30pm with flexibility for other days and hours as needed

Summary: 

• The Mobile Program Professional will travel to assigned programs within a pre-determined region to provide program staffing augmentation across a set of programs where they will serve as a floating member of each team delivering services at a high level of quality and compliance to ensure program participants thrive beyond limits in line with our mission.

Responsibilities:

• Provide direct services to program participants across a set of pre-determined programs as assigned.
• Complete orientation, onboarding, shadowing, training and other tasks and assignments to learn program models, procedures, policies, standards, protocols.
• Practice and uphold all agency and program policies, procedures, practices, protocols and standards to represent Viability and our programs positively.
• Establish positive working relationships with team members and maintain professional, courteous interactions. 
• Communicate fully, timely and appropriately as needed with other members of the team. 
• Pitch in to assist where needed and otherwise work as a member of each team.
• Follow the directives and instructions of the program supervisor, director, and/or Vice President for the region as to your assignments and tasks for the day.

Requirements: 

• 4-5 years of directly relevant experience in at least one of our program areas. 
• High School Diploma or GED
• Enjoys variety, highly adaptable to change, able to organize and orient themselves in different environments.
• Working with individuals with disabilities or other disadvantages is their happy place, a source of high satisfaction.
• Strong communication, problem-solving, and ownership of responsibility for their choices/actions.
• Thinks critically about their options and the impact of their choices. 
• Demonstrated ability to work effectively with independence – integrity, goals driven, uses resources effectively, takes initiative.
• Demonstrates alignment with our mission and values. Relevant lived experience.
• Ability to effectively work within an electronic record software.
• Excellent problem solving, organization, analytical and interpersonal skills required

“Viability values our employees and the talents that they bring with them every day. Last year 23 staff members were promoted within the agency to roles that supported their professional growth.”

EXCELLENT BENEFITS including Competitive Pay, Excellent Insurance, Employer Matching Retirement Work/Life Balance

• Competitive Pay with Promotional Opportunities
• Strong focus on work/life balance
• Medical, Dental, & Vision Insurance
• Health Savings Account
• 11 Paid Holidays Per Year
• Health Care and Dependent Care Reimbursement Accounts
• 403(b) Retirement plan with employer match of 100% (up to 4% of employee contribution)
• Company-paid disability insurance, life insurance, and AD&D insurance
• Generous Paid Time Off & Sick Time
• Tuition Scholarship Program
• Professional and personal growth opportunities
• Employee Assistance Program for employees and loved ones
• Preferred ratings for home, renters’, pet, and auto insurance
• Fitness and Weight Loss program support 

Who We Are

Our team of 480 dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

Our Mission

Our mission is to build a world in which individuals with disabilities and other disadvantages realize acceptance, inclusion, and access.

 Our Vision

Be a community of program participants and staff making inclusion and access of individuals with disabilities or disadvantages a way for people, businesses, and communities to succeed together.

To apply, please see the Careers section of our website at VIABILITY.org. If accommodations are needed for the application process, please call or text us at (413) 461-9486, and we will be happy to assist.