Job Description
The Fitness Sales Associate role assists in running all front of house fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and basic sales experience. The Fitness Sales Associate is responsible for meeting and exceeding all key performance metrics for the studio, including membership sales, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels.
JOB DUTIES:
Maintain accurate records using established OTF sales systems.
Lead OTF studio previews with prospects and/or fitness program holders.
Conduct telephone inquiries / follow up calls / customer care calls.
Schedule intro sessions for prospective clients
Advise and complete memberships that best align with client goals.
Establish and maintain an effective referral program.
Greet members and guests promptly, enthusiastically and with a smile to create a friendly and positive entrance into the OTF studio.
Respond immediately to member requests, inquiries and concerns.
Accurately follow the daily studio cleaning checklist in accordance with all Covid protocols.
Maintain an organized and clean lobby/front desk area.
Participate in 1-2 OTF scheduled workouts per week.
Accurately process credit card transactions.
Work closely with Fitness Team to ensure that processes are fulfilled.
Attend and participate in all relevant OTF training programs.

JOB QUALIFICATIONS:
Excellent customer service skills with strong sales skills (experience working in a sales quota bearing structure highly preferred).
Solid verbal and written communication skills required.
Able to multi-task and excel in a busy environment.
Functional computer skills required, including experience with Microsoft Office.
Health & Fitness minded people strongly preferred.
High school diploma required.
Flexible to work day, evening and/or weekend hours as needed.
Compensation: Competitive, Hourly Commission
Fitness Sales Associates receive a free unlimited membership at our studio