At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers – and make the world a better place. Join our team today and start building your career with a worldwide leader.

Location : Milwaukee

Job Information

This role will provide technical field support to service providers and end-users of Bobcat industrial products. This role will ensure field issues are identified and resolved quickly to eliminate downtime and ensure satisfaction and loyalty is maintained.

This position will support the Central United States region. Candidate should currently reside near a major city within this region.

Role & Responsibility

• Assist and advise distributor service technicians with installation and commissioning of industrial air products.
• Assist distributors and customers in troubleshooting and resolving equipment problems.
• Advise district distributor staff on proper service and maintenance of products.
• Travel to location and work with customers to resolve problem quickly and equitably.
• Provide thorough diagnosis and repair.
• Provide complaint resolution feedback to customer service so complaint may be formally closed.

Job Requirement

• Education Required: Associate’s Degree or equivalent work experience.
• Experience Required: 5 years of field service support.
• Demonstrated experience training/mentoring service techs.
• Experience with industrial air compressors, diesel driven air compressors, and portable generators is a plus.
• Knowledge of electro-magnetic induction, AC drive system, micro-processors, analog machine control systems and AC/DC electrical systems.
• Proven ability to document field complaints and apply appropriate solutions.
• Ability to read and interpret electric schematics, PI&D diagrams and mechanical instruction manuals.
• Microsoft Office Suite proficiency.
• Ability to function in an interruption driven environment.
• Valid U.S. driver’s license and in good standing.
• Travel: up to 75%.

#GD

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.
Doosan Bobcat North America is home to world-renowned brands, including Bobcat compact equipment, Doosan portable power products, Ryan and Steiner grounds maintenance equipment and Geith attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.
Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at