We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our call to adventure to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe youll even land a new job!

Mission:

Bring outstanding customer service to our employees by providing innovative technological solutions.

What youll be doing:

As a Junior IT Technician at JobNimbus, youll play a crucial role in:

• Providing tier 1 support to JobNimbus employees, diagnosing, and resolving incident tickets through Jira.
• Provisioning access and offering support for a wide range of applications including Google Workspace, Zoom, Slack, LastPass, and Aloware.
• Onboarding new employees and ensuring that all equipment and access is provisioned before employee start dates.
• Setting up and moving computer equipment within the office as needed.
• Assisting in adding purchased equipment into the inventory tracking management system and helping with inventory audits to maintain accurate records.
• Contributing to the maintenance of documentation for IT processes, policies, and company apps within Confluence.
• Performing network maintenance and ensuring firmware and patches on equipment are up to date.

What makes you the hero for this job?

• 1 year of IT support experience or relevant educational background.
• Strong foundational knowledge of computer hardware, software, and networks.
• Excellent problem solving and customer service skills.
• Ability to work effectively on a team and independently.
• Available to work 5 days a week in office.
• Able to comfortably lift objects up to 50lbs and crawl under desks.
• Experience supporting macOS and Windows environments.
• Familiarity with ticketing systems and ITSM processes.
• Basic understanding of networking concepts (e.g. TCP/IP, DNS)
• Knowledge of Google Workspace, Zoom, Slack, Atlassian, and other collaboration tools.

Superpowers:

Customer Obsessed: Seeks to understand and exceed customer expectations at every turn, transforming technical support into positive, trust-building experiences. Actively listens and anticipates needs to elevate service quality.

Ownership: Demonstrates strong ownership by taking responsibility for issues end-to-end. Identifies, solves, and even prevents problems with a commitment to excellence and company success.

- Specialist in hiring amazing people, lover of all things outdoors, computer nerd, and lead substitute on his friends hockey team.

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.

If you have any questions regarding this job post, please email jobs@jobnimbus.com.

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