Job Summary:
The Receptionist at Jim Falk Chrysler Jeep Dodge Ram Fiat plays a crucial role in providing exceptional customer service and representing the dealership as the first point of contact for all guests and customers. This individual will be responsible for managing incoming phone calls, greeting and assisting guests, and handling various administrative tasks to ensure smooth operations within the dealership. The Receptionist will work closely with other team members to meet and exceed customer expectations while upholding the standards and reputation of Jim Falk Chrysler Jeep Dodge Ram Fiat.
Compensation & Benefits:
This is a full-time, hourly position in the auto industry, located in Kahului, Hawaii. The compensation for this role is $18 per hour, with paychecks issued semimonthly. Other benefits offered by Jim Falk Chrysler Jeep Dodge Ram Fiat include health insurance, retirement plans, and employee discounts on vehicle purchases.
Responsibilities:
- Greet and welcome guests and customers as they enter the dealership
- Answer and direct incoming phone calls to appropriate departments or personnel
- Provide information about dealership services and products to customers
- Schedule appointments for sales and service departments
- Assist with administrative tasks, such as data entry, filing, and maintaining customer records
- Collect and distribute incoming mail and packages
- Ensure the reception area is clean and well-maintained at all times
- Handle customer complaints and inquiries in a professional and efficient manner
- Collaborate with other team members to ensure smooth operations and customer satisfaction
- Adhere to company policies and procedures at all times
- Perform other duties as assigned by the management team
Requirements:
- High School Diploma or equivalent
- 1-2 years of previous receptionist or customer service experience, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office and other office equipment
- Professional appearance and demeanor
- Ability to work in a fast-paced and dynamic environment
- Availability to work a flexible schedule, including weekends and holidays
- Bilingual in English and Spanish is a plus
EEOC statement:
Jim Falk Chrysler Jeep Dodge Ram Fiat is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.