**Assistant General Manager-Operations**

at Revolution LLC Schaumburg, Illinois **Enlightened - *Cannabis for People***

*Revolution Globals* national retail brand, Enlightened, is a welcoming space championing the beauty and wonder of the plant. Our mission is to provide the most inclusive, knowledgeable, and comfortable experience possible. Whether you are a long-time consumer or completely new to cannabis, our passionate team is here to help find exactly what youre looking for. We take great pride in partnering with people who are friendly, knowledgeable, and passionate about cannabis. Apply to join our team today - Welcome to Enlightened.

**Enlightened Assistant Store Manager:** The Assistant Store Manager (ASM) is essential to providing a welcoming, safe, and educational customer experience at Enlightened dispensaries. The ASM will be responsible for upholding operational compliance with state laws and federal laws, ensuring efficient dispensary operations, supporting team development, perform Human Resources duties, oversee standardized procedures, and other duties assigned to you by the General Manager and Headquarter Team. The day-to-day ASM responsibilities will revolve around supporting the in-store team, fostering an exception customer experience, and ensuring smooth store operations. In addition to general store duties, each ASM will have an Area of Responsibility (AOR) that can change throughout your time as an ASM.

As part of the Enlightened Leadership Team, you will be expected to communicate professionally and effectively with all levels of the organization and exterior stakeholders, in order to execute company goals, policies, and procedures in accordance with Enlightened standards and regulatory requirements. This is Cannabis for People.

**Responsibilities:**

* Assist in managing, supervising, and directing dispensary operations and staff;

* Participate in implementing best practices, regulatory processes, internal policies, and standardized procedures;

* Serve as the dispensarys secondary point-of-contact in the absence of the GM;

* Manage daily communication through effective use of company tools and leading pre-shift meetings to ensure the team has information needed to perform for the day and know of company happenings;

* Assist with staff management by communicating hiring needs, opportunities for employee advancement, and pursue disciplinary action when necessary;

* Ensure staff training according to company guidelines, complete performance reviews, and employee development opportunities;

* Lead by example and uphold a culture of accountability and professionalism;

* Manage and provide training for internal staff to consistently deliver the highest level of customer service;

* Ensure the safety and security of customers and employees throughout all operations;

* Maintain in-depth knowledge of cannabis products on a local and national level;

* Closely follow state rules and regulations in order to disseminate details to staff and customers;

* Provide education to staff about local product offerings and cannabis administration methods;

* Assist the General Manager as needed, including Human Resources tasks such as creating employee schedules, managing store labor budgets, corrective action and general employee documentation needs;

* Manage financial records and cash handling procedures;

* Manage the utilization of point-of-sale and seed-to-sale tracking systems;

* Ensure the dispensary remains compliant with all regulations and lead the team through state inspections without violation;

* Maintain state-mandated documentation and record keeping protocols as well as internal reporting requirements;

* Liaise with the corporate team to implement policies and fulfill dispensary needs;

* Maintain staff documents and ensure employee credentials remain valid for the entirety of the employment period.

*Selling/Customer Experience*

* Orchestrate staff training on customer engagement and product knowledge to ensure best-in-class customer experience;

* Liaise with fellow managers to plan daily training topics in pre-shift meetings and maintain an educational cadence of topics for store;

* Track store team matrix on training topics and products covered;

* Maintain strong leadership presence on sales floor to guide, coach, and lead the overall customer experience on a day-to-day basis, utilizing downtime to coach in the moment with Cannabis Guides and peer managers to elevate selling and service;

* Be aware and create training plan of new products and company initiatives for entire team;

* Collaborate with headquarters Retail Operations Team on store communication and ensure messages are disseminated to store team;

* Follow up with team members on personal sales performance

**Qualifications:**

* Previous managerial experience in a fast-paced environment required;

* Strong and reliable work ethic;

* Compassionate customer service approach;

* Excellent communication skills;

* Must have reliable mode of transportation;

* Experience conducting HR tasks;

* High School Diploma or GED;

* At least 5-years of experience working in retail, hospitality or health care organization;

* Proven track record in ability to cultivate long-term customer relationships;

* Computer use proficiency including familiarity utilizing Microsoft Office and Outlook applications;

* Point-of-Sale and cash management experience is required;

* Strong attention to detail;

* Must have Team Player mentality;

* Ability to problem solve in a professional manner;

* Self-starter with organized ability to multi-task;

* Must have availability to accommodate scheduling expectations including weekends, evenings, and holiday shifts;

* Must be at least 21 years of age;

* Must pass a thorough internal and external background check including criminal history check by the State Police and FBI;

* Must obtain and maintain a Dispensary Registration Identification card from the local governing department.

**Company Mission**: To bring the best of the plant to all communities.

**Brand Vision**: Become the home of meaningful cannabis connections, where curiosities flourish, and knowledge empowers.

**Core Values**: Trust, Transparency, and Expertise.

* If you're reading this and questioning whether you should apply for a cannabis company- Please apply! There's no such thing as a perfect candidate, and we do not expect candidates to check every box. We are genuinely inspired by the uniqueness that people like you can bring to the table. We are only as innovative as the breadth of lived experiences shared by the teams building them. We can't wait to review your application! *