General Description

Responsibilities

• Customer Service & Sales - Greets and assists customers in finding products and delivers outstanding customer service at all time. Demonstrates company WORTH behaviors consistently and partners with leadership and other team members when additional support is needed. Actively listens to customer issues in a calm and agreeable manner to resolve problems.
• Door to floor / RFID / Inventory - Inventory Accuracy Assistant executes cycle counts and Stock Ledger updates as directed. The associate will Support the Radio Frequency Identification process, including shoe on display activities, to maintain accurate inventory in - stocks. The Accuracy Assistant countries to merchandise organization, recycles materials, and prepares not - for - retail items for returns. Participates in the annual physical inventory process, including preparation, auditing, and error correction activities.
• Stockroom Activities - Performs all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Aids in the defective MTO (DMTO) process and executes all DMTO's in a timely manner to ensure integrity of inventory, a safe work environment, and prevent inventory shrinkage. Partners with omnichannel Supervisor and associates to complete DMTO activities with accuracy. Oversees dedicated delivery shipments including all third parties, FedEx and UPS, are checked in timely and accurately. The Inventory Accuracy Assistant will report any shipment discrepancies in a timely manner.
• General Operations - Completes price changes accurately and on time in order to maximize sales.
• Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

To achieve success at JCPenney, a Inventory Accuracy Assistant will possess the following:

• Service Oriented- Empathically serves the needs of customers and associates; listens well; seeks to understand diverse points of view to help find the best solution or outcome: provides helpful assistance to others; pursues a high standard of performance.
• Drives Performance - Holds self and others accountable to a higher standard to achieve results. Provides feedback, visibility and recognition to the team.
• Builds Relationships - Develops positive relationships: establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.
• Drives Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change.
• Takes Initiative-Shows curiosity; strives toward continuous improvement and learning; takes action without being prompted; is motivated and resourceful in achieving successful results quickly
• Shows Courage - A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner.

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.