** Store Manager - Ingram Park Mall**

**Job Category****:** Retail/Sales **Requisition Number****:** MGROV004023 Showing 1 location **Job Details**

**Description**

**Job Summary**

The Store Manager is a self-motivated highly energetic individual, responsible for all Sales and Operations for a best-in-class retail store environment. Drives store profitability by meeting or exceeding sales targets and controlling operational expenses. Acts as a leader and a brand ambassador by actively demonstrating James Avery core values and setting an example for other team members.

**Essential Functions**

Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong independent decisions.

Demonstrates an inspirational attitude that contributes to a positive team environment.

Manages the recruitment, onboarding, training, and development of the store team and ensures all HR policies and procedures are adhered to.

Actively collaborates, shares best practices with peers to drive District team performance.

Ensures store team compliance with all store policies and procedures in addition to providing suggestions and ideas on ways to improve systems and processes.

Creates a high-performance culture in store by setting clear expectations and targets, analyzing team performance, holding team members accountable and giving appropriate and prompt feedback, including actively managing poor performance.

Participates and assists in conducting regular leadership meetings.

Recruits, hires, coaches, leads and develops the store team.

Ability to maintain reliable and consistent attendance and punctuality.

Develops plans to effectively lead, participate, drive results in special events and promotions.

Coordinates and facilitates Associate training (in store and Cornerstone).

Keeps supervisor informed of product, Guest and personnel issues.

Manages the inventory processes, including inventory cycle counting, inventory adjustments, shipping & receiving of merchandise and annual inventory. Notifies the appropriate manager when inventory issues are discovered.

Manages the floor; be an active Leader on Duty. Must be able to multitask in a fast-paced environment. Ensures Associates customer service is exceptional and gracious, providing feedback. Ensures customer concerns are addressed quickly and appropriately.

Collaborates with the team, both departmental and with cross functional to build positive working relationships and establishes a high level of trust and credibility.

Develops and conducts performance evaluations for the team in accordance with the appropriate evaluation schedule and compensation guidelines. Provides ongoing coaching & feedback and addresses performance issues quickly.

Approves schedule changes. Reviews Dayforce timesheets and makes necessary adjustments to ensure compliance with Company policies and governmental regulations.

Performs store opening and closing duties including financial processes and delegation of job duties schedules.

**Minimum Qualifications**

Associates Degree in a related field and three years of retail management experience; or equivalent combination of education/experience.

Genuine passion for providing exceptional customer service and developing customer relationships.

A proven ability to execute with consistent delivery and reprioritize in a fast-paced, ever-changing environment, Strong problem-solving skills, positive attitude under pressure.

Exceptional organizational and communication skills.

A strong ability to build cross-functional partnerships and work collaboratively.

A growth mindset: desire to learn, grow, and embrace new idea.

A solutions-oriented mentality with a data driven approach.

Strong leadership skills and the ability to gain respect and trust quickly.

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