Your Impact:

The mission of the Lone Wolf program is to support, operate, and maintain the Distributed Continuity Integrated Network – Top Secret Enterprise Services (DCIN-TS ES) which is a DoD-provided, TS/SCI, integrated voice, video, and data, global communications network that facilitates collaboration among senior leaders and key staff. The Lone Wolf program boasts a professional workforce comprised of specialists throughout the Information Technology lifecycle and who contribute to a positive work environment. 

The Jacobs Lone Wolf Team is Mission Focused, Customer Oriented, Process Guided, and Solutions Driven. Candidates interested in joining the team must be critical thinkers, have a strong work ethic, and be able to work independently or as a member of a team in a dynamic environment that supports a critical and rewarding mission. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful, you must be able to rapidly adapt and learn how to operate the front and back end of new products and processes. The Team is expected to grow and is looking for people who can apply disciplined processes and provide imaginative solutions that enable the adoption of innovation and emerging technologies that create opportunities for transformative change.

Responsibilities:

• Maintain the operational status of a technical control facility. 
• Use existing database applications to manage field service operations. 
• Coordinate development of program plans and interface with vendors and customers as required. 
• Perform first-level assistance to customers requesting new services or changes to the program’s worldwide network circuits. 
• Serve as a central point of contact for customers to determine the status of their requirements. 
• Conduct research and analyses of customer needs and requirements. 
• Schedule and track the lifecycle of all circuits from initial request to fulfillment. 
• Aid in the development of annual recurring costs for external customers. 
• Track and monitor IT circuit cost information while aligning annual recurring costs for external customers’ circuits. 
• Establish a costing model to estimate future circuit costs by utilizing historic data. 
• Provide insight and information to the status of all circuit actions. 
• Coordinate interdepartmental development of program plans and interface with vendors and customers as required. 
• Assist engineering and operational elements as required until a customer/user has been implemented on the DISA network and ensure proper recurring costs are recorded and billed correctly. 
• Coordinate technical assistance during installation, upgrade, cancellation, and disconnection activities. 
• Contact customers regarding regular account servicing and/or inform them of additional services. 
• Comply with export control laws pertaining to export-controlled technology or software source code. 
• Develop engineering Requests for Services and generate status reports as required. 
• Manage, present, communicate, and deliver responsive technical solutions. 
• Perform special projects as assigned. 

#divergent

Here’s what you’ll need:

• Must have active Top Secret clearance with SCI
• 10 years of relevant experience 
• GED or HS Equivalent
• Certification compliant with DoD 8570.01-M 
• Demonstrated experience in a DoD IT environment 
• Expert knowledge of DISA Technical Control guidelines 
• Knowledge of technical control equipment such as switches, encryption devices, network operation consoles, and circuits 
• Knowledge and experience in creating engineering circuit layout diagrams 
• Knowledge and experience in digital and analog circuit design and implementation 
• Knowledge and experience in analysis testing and troubleshooting circuits 
• Knowledge of IP and optical network operation 
• Knowledge of DoD network and system security requirements 
• Knowledge of DISA Service Delivery processes 
• Strong analytical, organizational, and time management skills as well as agility and ability to adapt to an ever-changing environment 
• Demonstrated initiative, sound judgment, effective decision-making, leadership, strong work ethic, teamwork, and competent verbal and written communication skills 
• Proven experience in recommending solutions that improve customer satisfaction and/or the mission of the customer 
• Ability to travel within the National Capital Region to visit various physical customer locations 

Preferred:

• Prior experience within DISA and the IC 
• Prior experience with telecom providers 
• Prior knowledge of DISA Storefront and/or other circuit-ordering tools