**Your web browser Chrome 88 is out of date.** ** JOB POSITION POSTING Client Service Representative - Jackson, CA**

**Opening:** Immediate Full-Time Position

**Job Title:** Client Service Representative

**Location:** Jackson Office

**DUTIES & RESPONSIBILITIES:**

* Provide an extraordinary Client experience to Clients of American River Bank promoting professionalism, confidentiality and the desire to assist.

* Actively promote American River Bank and develop Client relationships through maintaining your knowledge of the Bank's products and services.

* Receive checks and cash for deposit to saving and checking accounts within specified limits; examine checks for proper endorsement and negotiability for compliance with Bank Hold Policy and receipt of transactions.

* Cash checks and pay money from savings and checking accounts in accordance with Bank Policy.

* Accept loan payments, cash advances, incoming/outgoing wire transfers, loan advances/pay downs, stop payments, telephone transfers and credit ratings.

* Sell Cashier Checks.

* Respond to Clients' bookkeeping and account inquiries, providing accurate and timely information.

* May act as a member of a dual control team in processing mail, ATM, night drop and courier bags.

* Maintain Bank Standards for Cash Controls by: balancing a cash drawer while maintaining assigned cash limits, safeguarding cash, teller stamps and terminal password.

* Adhere to applicable regulations and policies including but not limited to: Bank Secrecy Act (BSA) and Anti-Money Laundering requirements, Privacy and protecting Client Information; Reg CC (UCF Holds); Reg E; Reg DD and USA Patriot Act.

* Daily, track referrals and recommendations using Connections.

* Balance branch, vault, ATM and teller cash.

* Responsible for daily input and balancing of NSF, Returned Items and Non-post Reports.

* Provide for signing authority, as assigned.

* Complete branch certifications and legal processes (i.e., levies, liens and subpoenas),

as assigned or needed.

* Open new accounts: responsible for proper documentation of signature cards, insuring that appropriate legal documentation is received as required. Promptly and professionally respond to Client inquiries regarding American River Banks products and services.

* Knowledgeably discuss and assist Clients in determining the best products and services to meet their needs; referring Clients and potential Clients to appropriate personnel or departments as needed for additional services.

* May perform as a Notary.

* Assist with any associated task as requested, needed or assigned.

**REQUIRED SKILLS:**

* Excellent client service skills, with ability to communicate tactfully and listen attentively to Clients.

* Strong sales and cross sales interests and abilities with a persuasive, "selling verbal communication style.

* Must be able to travel and work at any Amador American River Bank office.

* Strong written communication skills with fine attention to detail.

* Strong decision making capabilities with ability to perform the required functions, meeting the above qualifications, with minimal supervision.

* Proficient PC skills, including but not limited to, Windows, Word, Outlook, Excel and other standard software applications

* Ability to lift and transport bags or containers of coin and currency.

* Ability to count and handle large quantities of coin and/or currency for the purpose of verification as it relates to Client and bank transactions.

* Moderate use of various office equipment, including, but not limited to: 10-key, adding machine, MICR encoder, FAX, microfilmer, photocopier and Micro-film/fiche viewer for research and retrieval.

* Strong Understanding of Bank Regulations, including, but not limited to, BSA, Reg D, Reg DD, Reg CC, Reg B, etc.

* Ability to adapt to change.

* Heavy telephone usage.

*The above description is not all-inclusive and American River Bank may change or modify this or any position as may be necessary.*