Are you ready for an exciting new opportunity to work as an Assistant Manager for NEW LUXURY BOUTIQUE Grand Seiko in Lenox Square?

Grand Seiko is a luxury watch brand that celebrates the Japanese spirituality of time that is deeply inspired by nature and her seasons and brought to life by artisans dedicated to meticulous craftsmanship and the pursuit of the ideal watch. The essential characteristics of Grand Seiko are: precision, beauty, legibility and durability. The Grand Seiko Style is “sparkle with quality” and represents form and function in perfect harmony.

This store is owned and operated by REEDS Jewelers, with a large, dedicated area that exclusively sells Grand Seiko products. REEDS Jewelers celebrates our 78th Anniversary in 2024. We’re family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. To learn more about us, visit our careers page at REEDS.jobs.

We are seeking a dynamic, innovative, ambitious, results-driven, and experienced Assistant Manager that can ensure the store’s success through supporting the Store Manager's initiatives in driving team performance and motivation, client-centric mindset, community engagement, and event conceptualization and execution.

If you’re excited to help lead Grand Seiko’s team, we want to connect! Please submit your resume for immediate review.

POSITION SUMMARY

The Boutique Assistant Manager supports all aspects of the retail store operations and leadership for the Sales Associate team. The successful candidate will possess the ability to:

• Elevate and empower a team

• Support strategies for maximizing sales and profits within the boutique
• Motivates selling specialists through accountability and empowerment
• Supports the vision of how to create loyalty to the Grand Seiko brand
• Understands and builds connections within the broader community and market
• Collaborates to build viable marketing and event concepts
• Facilitates conflict resolution with agility, empathy, and confidence
• Strong communication skills with team members, customers, and corporate support
• Dedicated to meeting the expectations and requirements of internal and external clients

Sales Generation:

• Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills
• Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
• Assists Boutique Manager with execution of store marketing initiatives

Customer Service:

• Provides superior customer service
• Greets all customers
• Offers assistance in accordance with store customer rotation system
• Answers all customer questions, offers alternate product if requested product is not available
• Seeks assistance when unable to fully meet customer needs
• Processes customer repairs when requested
• Sends thank you notes to customers within two weeks of a purchase
• Maintains store log of customer product requests

Operations:

• Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
• Conducts daily inventory counts and compares in-store quantities to VRP data. Reconciles all discrepancies with Store Manager daily
• Ensures facility maintenance, presentation and organization
• Exhibits proficiency in computer programs used by the Company

In absence of Boutique Manager:

• Responsible for opening and/or closing store. Ensures all opening/closing procedures are accomplished
• Receives any delivered product into inventory and makes sure it is merchandised correctly

KNOWLEDGE, SKILLS & ABILITIES

• Minimum of 5 years store management experience encompassing above essential functions
• Experience working in a luxury retail environment
• Track record of increasing sales and build revenue and profitability
• Demonstrated ability to develop a business through client engagement leveraging data, promotional and event strategies
• Experience with training, developing and retaining sales staff
• Robust skillset in Excel, PowerPoint, and other business software
• Ability to adeptly manage multiple projects simultaneously with strong attention to detail
• Demonstrated ability to communicate with customers, co-workers, and business contacts in an engaging, empathetic, and professional manner
• Ability to work independently with minimal supervision
• Agility and flexibility in handling complex challenges

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.