At IWCO, we spend our days in the relentless pursuit of better ideas, better creativity and better performance across all direct response marketing channels. It’s about being impactful, disciplined and measurable, while enjoying the process, being a part of a supportive team and having some fun along the way.

IWCO cares and plays an active role in our communities. We also work closely with industry partners, like the U.S. Postal Service, paper suppliers, technology innovators and execution partners to drive added value for our clients, push creativity, decrease costs and to drive better performance.

If you’re thinking of a new career, every day at IWCO we’re about doing the same thing for our employees as we do for our clients: Making Better HappenSM. We care about results. And we care about each other. We all strive to be better today than we were yesterday. We offer a competitive compensation and benefits package and on-site wellness programs – not to mention the opportunity to work with the most talented people in marketing who’ll challenge you and help you become better every day.

Overall Summary:

The Account Executive is a key contributor aligned with the sales team. A collaborative partner with sales executives to create new revenue generation and organic revenue growth, as well as profitability improvement and minimized erosion.

Primary Duties/Responsibilities:

• Collaborate with Sale Executives in developing sales and pricing strategies (creation of letter of quotes) and pursuing new revenue opportunities.
• Assess new opportunities within the core competencies of IWCO.
• Identified as a subject matter expert (SME) in customer presentations at IWCO facilities, client locations and industry events.
• Responsible for coordination of onboard new clients and new programs.
• Identify and document project specifications and changes for operational teams to execute; including Service Level Agreements (SLA), SOW’s and SLA’s.
• Key contributor in the cultivation of organic revenue growth.
• Manage periodic review of price agreements to identify growth opportunities for increased margins, additional revenue and production efficiencies.
• Minimize revenue loss and erosion through an enhanced customer experience.
• Serve as consultant to internal departments to ensure superior program management and customer satisfaction.
• Key contributor in response development when customer requirements or expectations are not achieved.
• Serve as an escalation point for invoicing, quality and other customer disputes.
• Key contributor in the development, implementation, approval and maintenance of process deliverables; including scheduling, forecasting, and invoicing.
• Manage client engagement – identifying unique development / needs; lead delivery of innovative solutions for complex business requirements.
• Prepare, facilitate and participate in periodic customer facing business reviews, presentations.
• Sales representation partner.
• Perform other duties as applicable or assigned.

Required Skills/Abilities/Competencies:

• Strong presentation and communication skills.
• Independent ability to organize and manage multiple priorities within a rapidly changing environment.
• Strong customer service skills.
• Microsoft Office suite proficiency; Excel expertise.
• Familiarity all facets of the direct marketing processes and services.

Education and Experience:

• BS degree in marketing, printing, graphic arts, or related field preferred.
• 5 years of experience in direct mail marketing sales or sales support strongly preferred.

Physical Requirements:

• Ability to work 8 hours consecutively.
• Travel based on industry events and client needs (visits, presentations, tours and program management).
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to pass background check and drug screen
• Hybrid On-Site (3 days a week), Open to Remote