Job Details
Job Location
Jamaica Plain Campus - JAMAICA PLAIN, MA
Assistant Program Manager
At IHC, we are creating communities where all children, adults, and families are embraced and empowered to reach their full potential. Join IHC and become a part of a supportive, caring, and committed team that is making a difference every day. Are you ready to help? Are you prepared for professional growth opportunities? Apply Now!
Benefits Include:

• Generous Paid Time Off, including vacation, sick, personal, and up to 12 holidays
• Employee referral bonuses up to $1000, Productivity & Retention Bonuses
• Annual Training Allowance
• Reimbursement for exam fees and licensure for Independent Clinical licenses
• Educational Tuition & Loan Payments
• Comprehensive Health, Dental, Vision and more
• Free Parking on Campus

The Assistant Program Manager will create and foster an environment that is safe, therapeutic, highly-structured, and supportive for all children, families, staff, and community resources in order to provide high quality residential treatment and integrated services. The Assistant Program Manager supports Residential Counselors in ensuring they and the clients they serve reach their full potential through providing positive, enriching, and nurturing relationships and activities. The Assistant Program Manager models leadership and creates a program that seeks to embrace and empower the children served every day through a trauma informed framework.
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of positions given this title. Employees may be requested to perform tasks other than those specifically presented in this description.
ESSENTIAL FUNCTIONS
Programming:

• Coordinate programmatic logistics, which includes awareness of safety and scheduling in the dorms, checking in visitors, planning for various appointments and passes for children, supervising phone calls, implementing on and off grounds activities, and managing any last minute staff schedule adjustments
• Active collaboration with clinicians and/or multidisciplinary team to ensure therapeutic environment
• Engage with and fully attend to children, monitor behavior and interactions closely, maintain a safe and healthy environment, and meet their physical and emotional needs
• Support residential counselors in planning and executing daily routine, schedule, therapy groups and activities for assigned dorm
• Assist in the coordination of intakes and discharges
• Provide coverage in the dorm, serving as Residential Counselor, as deemed necessary due to staffing shortages
• Participate in treatment and behavioral management plans for individual clients
• Provide behavior management and crisis intervention techniques in full alignment with agency model
• Interface with collaterals and families providing excellent customer service and creating a welcoming environment

Personnel:

• Ensure a comprehensive, unified team of staff on all shifts by providing leadership, support, guidance and supervision to Residential Counselors
• Provide annual trainings required by licensing and regulatory bodies; collect/submit documents related including training participation/attendance logs
• Provide support to staff and children in debriefing any serious behavioral incidents or restraints
• Oversee and ensure that shift leaders are clear on their responsibilities
• Oversee and ensure staff completion of comprehensive and accurate required documentation such as logs, serious incidents, meal reports, and discharge summaries
• Assist in interviewing, hiring, disciplining, on-boarding, and termination of Residential Counselors
• Provide regularly scheduled training and regular individual and group supervision to Residential Counselors including documenting the efforts
• Responsible for the completion of new Residential Counselors' introductory and annual performance evaluations
• Assist with personnel investigations in conjunction with Residential Directors and Agency Director of Operations
• Apply, enforce, and ensure all staff are held accountable to required standards, policies, and expectations
• Demonstrate and ensure all interactions between coworkers as well as all interactions in the presence of clients are appropriate, respectful, and in line with all training principles

Administration:

• Train all assigned employees to become independent managers of their own timecards and process payroll of all assigned employees
• Create agenda and facilitate weekly staff meetings
• Attend clinical rounds or send designee
• Run staffing reports including attendance and tardiness, periodic updates on completed and expected completion of scheduled employee evaluations
• Actively participate in supervision and professional development opportunities
• Attend Yale Supervision Model Community Learning Sessions at least once per quarter. Develop and execute observation systems, time studies, and quality measurements; provide Director of Residential Community regular action plans related to areas needing improvements
• Actively engage as a liaison and client advocate with schools and transportation companies
• Manage client appointment calendar and ensure adequate staffing for all appointments
• Fully manage the finances of assigned program
• Actively engage in the department's QI process by attending meetings and tracking data to improve the quality of your program
• Oversee medication administration and documentation with in your assigned program in accordance with all Medication Administration Program(MAP) policies and procedures

Essential Functions & Qualifications

• Minimum of 18 months experience working with children and families with at least one year of supervisory experience
• Bachelor's degree in related field preferred
• Demonstrated commitment to supporting, nurturing, teaching, and empowering children and employees
• Current MAP certification or ability to complete MAP certification within 6 months of hire
• Ability to provide therapeutic physical restraints
• Calm, thoughtful, safe and quick response to emergencies
• Must be able to understand and apply principles taught in trainings and seminars, including behavior management training
• Office operations knowledge (email, MS Word, internet, etc.)
• Valid Massachusetts Driver's License strongly preferred
• High standard of cultural competency required.

The Italian Home for Children is an Affirmative Action/Equal Opportunity Employer, committed to building a diverse team to support our population of diverse clients. All qualified applicants are considered for all positions without regard to race, color, religion, gender, national origin, ancestry, age, disability, handicap, genetics, marital status, sexual orientation, gender identity/expression, veteran status, or any other protected status.