Job Title: Systems Technician. Job Level: Tier I, Levels 1-3. Department: Managed Services. WHAT YOU’LL BE DOING. Provide technical assistance to customers via phone, email, and chat. Manage and support customer networks, equipment, and services. Develop customer relationships through excellent customer service. Document issues and solutions via ticketing and internal knowledge base. Onboard new hires and provision desktop equipment. Collaborate ...
Job Title: Systems Engineer. Job Level: Tier II, Levels 1-3. Department: Managed Services. Job Description. The Systems Engineer is responsible for maintaining the design, integrity, and resiliency of customer networks, servers, software systems, and cloud solutions. This technical role also handles escalations from the service desk team. Basic Functions. Support relating to technical issues involving Microsoft, Apple, and Linux Operating Systems...
