Position Summary. Assists the Community Manager and Assistant Manager with on-site operations of a single community, multiple communities, or neighborhood (“operating unit”). Serves as the first point of contact for resident interactions on-site. Assists with all inquiries including resident requests, move-in/outs, transfers, renewals, evictions and other resident-related items. Community Relations Representatives responsible for multiple communi...
Position Summary. This position plays a key role in ensuring the Office Division’s technology initiatives and in-place platforms meet business objectives by focusing on the people side of change. The primary responsibility will be to design and drive division-wide Organizational Change Management (OCM) and learning strategies that minimize friction and maximize engagement and adoption. This position will work to drive faster adoption, greater and...
Position Summary. The Service Manager is responsible for the overall performance of the maintenance staff within a community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of contractors and coordination of capital projects, as required. Key Responsibilities. Creates a customer service focused culture for residents, prospects, vendors and employe...
Position Summary. The Service Manager is responsible for the overall performance of the maintenance staff within a community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of contractors and coordination of capital projects, as required. Key Responsibilities. Creates a customer service focused culture for residents, prospects, vendors and employe...
Position Summary. The Service Manager is responsible for the overall performance of the maintenance staff within a community. This position ensures that all maintenance functions are managed properly, including service requests, unit turns, common area cleaning, management of contractors and coordination of capital projects, as required. Key Responsibilities. Creates a customer service focused culture for residents, prospects, vendors and employe...
Position Summary. The Senior Portfolio Analyst supports Office Properties Asset Management team by building and maintaining portfolio financial models, analytical tools, and automated workflows to drive portfolio performance and strategic decision-making. The role ensures data integrity across reporting systems, prepares investment materials, and leads process improvements. The Senior Portfolio Analyst also assists with underwriting for leases an...
Position Summary. The Quality Assurance (QA) Associate ensures consistent, high-quality customer experiences by monitoring and evaluating associate interactions and process utilization. This role applies standardized scoring criteria, identifies performance trends, and partners with leadership and training teams to recommend improvements that enhance the customer experience and service standards. Job Duties. Monitor and evaluate recorded customer...
Position Summary. This role leads a tenant coordination team and is responsible for ensuring all lease obligated Landlord construction work is completed before the delivery of the premises to the tenant. This role provides strategic oversight and mentorship to ensure alignment with organizational goals and key performance indicators. Key Responsibilities. Communicates with tenants and leasing partners, defining project scope, drafting preliminary...
Position Summary. This role will manage the design, implementation, and optimization of our comprehensive Business Intelligence (BI) infrastructure, integrating data to drive operational excellence, actionable reporting, and informed decision-making. This role works closely with other teams to ensure BI strategies are aligned with business goals and support cross-functional objectives. Job Duties. Solves complex business and technical problems us...
Position Summary. The Community Manager is responsible for leading all phases of operation of the community, including, but not limited to, leadership and development of onsite team, financial performance, resident relations, and community preservation and aesthetics. Key Responsibilities. Creates a customer service focused culture for residents, prospects, vendors and employees. responds and resolves resident requests and concerns. leads by exam...
Position Summary. The Community Manager is responsible for leading all phases of operation of the community, including, but not limited to, leadership and development of onsite team, financial performance, resident relations, and community preservation and aesthetics. Key Responsibilities. Creates a customer service focused culture for residents, prospects, vendors and employees. responds and resolves resident requests and concerns. leads by exam...
