2 associate tech support specialist Jobs in longmont, co
SmartLab INC is Hiring a Tech Support Specialist Near Longmont, CO
RequirementsDuties And Responsibilities
- Provide technical assistance for customers in a timely and efficient manner, via phone, email, or video conferencing tools
- Use Salesforce customer relationship management tool to keep track of all customer inquiries, including how and when the issue was resolved and other useful information
- Identify customer needs and help customers troubleshoot technical challenges or use specific features on our digital curriculum platform or provisioned software
- Analyze and report product malfunctions to the Product team and provide replacements to customers and/or options for resolution
- Maintain basic knowledge of all CLS products and featured software
- Provide support for CLS Trainers onsite and review Training Debriefs for improvements to technology products, software, and educational tools
- Develop and maintain technical and troubleshooting documentation for internal and customer use
- Keep in touch with customers to ensure their needs have been met
- High school diploma with some college experience, Associates in Information Technology or relevant diploma preferred
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with the educational technology industry is a plus
- A desire to troubleshoot issues efficiently and effectively in a timely manner
- Excellent written and verbal communication
- A growth mindset
- Ability to move quickly from one task to another
- Enjoy working and making decisions independently
- High stress tolerance in a face paced work environment essential
- Knowledge of Microsoft Windows and Active Directory
- Effective communication
- Patient
- Multitasking
- Effective time management
- Independent problem solving flustered
- Strong connection to the purpose of your work, knowing you're helping teachers and students grow
- Working with delightful people at a flourishing company
- Full benefits package, including paid parental leave
- Company pays 3% of salary into 401k (regardless of employee contribution amount)
- Competitive salary ($20-$24 an hour pay range for position: )
Job Summary
Full Time
IT Outsourcing & Consulting
$69k-94k (estimate)
05/25/2024
11/18/2024
smartlab.fr
Aix-En-Provence
<25
IT Outsourcing & Consulting
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The job skills required for Tech Support Specialist include Customer Support, Troubleshooting, Problem Solving, Technical Support, Verbal Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Tech Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Tech Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Tech Support Specialist positions, which can be used as a reference in future career path planning. As a Tech Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tech Support Specialist. You can explore the career advancement for a Tech Support Specialist below and select your interested title to get hiring information.
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