About IAAPA

IAAPA is the premier trade association representing the diverse and ever-changing attractions industry. For over a century, we have connected companies of all sizes and people of all levels to provide meaningful experiences for their guests around the world.

IAAPA hosts global events and conferences that spread successful ideas and practices. We also provide valuable tools and resources that make all our businesses smarter, safer, and more profitable while delivering guest experiences that surprise and delight.

Founded in 1918, IAAPA represents leading industry attractions and supplier companies, consultants, and individual members from more than 100 countries. Members include professionals from amusement parks, theme parks, attractions, water parks, resorts, family entertainment centers, zoos, aquariums, science centers, museums, cruise lines, manufacturers, and suppliers.

About the Team

If your passion is to create, design, and offer a unique experience to our members, this is the team you belong to. Your creativity, drive, and desire to take care of our global members will be the flagship that leads to the success of the IAAPA’s mission.

Key Areas of Responsibility:

As a member of the Global Professional Development department, the team member is responsible for providing administrative support for the following programs that support the mission, purpose, and vision of IAAPA’s Global Education Department. This individual partners with leadership to identify, recommend, develop, implement, and support the strategic vision and direction of the organization, for both current and future business needs.

Job Title: Global Professional Development

Hours: Full time

Location: HQ, Orlando, FL

Overall Responsibilities:

External relations and project management

• Department Administration:
• Compiles monthly departmental reporting to management and appropriate stakeholders
• Tracks certification applications
• Audits association database of certified individuals
• Responds to inquiries in the Education email inbox
• Provides accurate and timely information and excellent guest service to members and regional teams regarding professional development programs and initiatives
• Updates self-assessment tool as needed, tracks and files results
• IAAPA Webinars and Education Partnerships
• Coordinates global webinar and webcast activity
• Serves as point of contact for logistics and webinar planning
• Produces select global webinars and webcasts
• Communicates with attendees and stakeholders regarding logistics, registration, and post-event metrics
• Global Education Evaluations
• Tracks all global event evaluations
• Reports evaluation results monthly to management and appropriate stakeholders
• IAAPA Academic Relations:
• Identifies and tracks (globally) universities, colleges, technical schools that support the attractions industry, and respective contacts
• Identifies global student clubs that support the attractions industry
• Work on special department or IAAPA projects as needed.
• Performs other duties as assigned

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to respond to common inquiries or complaints. Ability to effectively present information and respond to questions from groups, clients, customers, and the public. Multiple language ability is an asset in any role with IAAPA.

Customer Service:

Ability to correspond timely and accurately with internal and external individuals of all levels in a friendly, professional, and courteous manner pertaining to all types of communication, including e-mails, telephone, reports, letters, etc.

Qualifications, Knowledge, Skill Required:

• Associate degree, or 2 years related experience
• Experience within the attractions industry (amusement park, water park, zoo, aquarium, museum, science center, family entertainment center, supplier, or manufacturer) preferred, but not required
• Highly organized and proficient attention to detail skills
• Superior communication skills
• Excellent problem-solving ability
• Intermediate skills with Microsoft office
• Proven ability to meet deadlines
• Proven experience prioritizing and balancing multiple, on-going high-profile projects
• Self-motivation and the ability to work with little supervision
• Negotiating, networking, and relationship-building skills
• Excellent project management skills
• Proven ability to meet deadlines
• Proven experience prioritizing and balancing multiple, on-going high-profile projects
• Self-motivation and the ability to work with little supervision

The above statements describe the general nature and level of work the individual(s) assigned to this position perform. They are not intended to be an exhaustive list of all required duties, responsibilities, and skills. Management reserves the right to modify, add, or remove tasks and assign other necessary obligations. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.