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About DCRS:
Since 1976, DCRS Solutions has been helping restaurant, hospitality and retail operators run their businesses more efficiently. From electronic cash registers, to windows based point of sale systems, to android and iOS cloud systems, DCRS has always evolved to bring the most current and purpose built solutions to market. We strive to retain our customers by exceeding their expectations with superior service and meaningful retail tools, permitting us to grow and be successful for the well being of our customers and employees. Whether you are a single unit operator, multi-unit chain or manage an enterprise environment, we have a solution for you. Beyond POS, DCRS offers a wide range of services including a 24×7 IT support center, on site professional services, merchant services (credit card processing), managed services, network management and much more. Our office is headquartered in St. Louis, MO
Job Description:
Support all POS applications offered by DCRS, by a combination of Live Help Desk and On-Site visits to customers in the field. Your system support will include primarily POS Software Applications, Networking and Operating Systems. Hardware repair primarily includes POS touchscreen terminals, tablets, printers, and all other POS peripherals, as well as Servers and PCs.
While working from home, you will be available for On-Call hours approximately once a month on a rotating basis, for up to 4 days (Shifts are Mon-Thurs and Fri-Sat). On-Call office hours for On-Call Primary Tech is typically 11:30am to 5:30pm (Monday through Friday), then On-Call after those hours. Your On-Call duties will include a substantial On-Call BONUS and Overtime. Customer Satisfaction bonuses, Company Car business access (or mileage reimbursement) and Overtime is earned when Senior On-Call status is achieved. To advance to Senior On-Call status, you will learn to support our multiple software applications and hardware products, within the first 5 months. Advanced Senior Technicians may be delegated to perform hardware installs or software system upgrades. You will report to the Support Manager.
Your Special Skills
The Requirements Needed for you to Perform
Your Availability to Work what Hours
Your Training Needed
What is different about working at DCRS
Job Type: Full-time
Pay: $48,000.00 - $52,000.00 per year
Benefits:
Schedule:
Location:
Work Location: In person
Full Time
$55k-69k (estimate)
07/20/2023
07/30/2024
dcrs.com
Maryland Heights, MO
50 - 100