**Your web browser (Chrome 94) is out of date.** **Security Officer at InterContinental Mark Hopkins San Francisco**

**Hotel Brand:** InterContinental Hotels

**Location:** United States, California, San Francisco

**Hotel:** InterContinental - Mark Hopkins San Francisco (SFOHA)

**Job number:** R181746

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Discover San Francisco's historic charm at our **InterContinental Mark Hopkins San Francisco** hotel, where modern luxuries meet the Bay area's golden, glamorous era. Find breathtaking views at our Nob Hill hotel, featuring opulent rooms with unique artwork, modern amenities, and an easy stroll to the area's top attractions. Discover panoramic views of the City while enjoying signature cocktails at Top of the Mark sky lounge, or let our Concierge Desk curate your personalized, unforgettable stay.

At **InterContinental Hotels & Resorts**, we own, operate and franchise more than 3000 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.

Perform hotel security duties and procedures to ensure the safety and security of guests, employees and the property as well as the propertys assets.

At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

* Be charming by being approachable, having confidence and showing respect.

* Stay in the moment by understanding and anticipating guests needs, being attentive and taking ownership of getting things done.

* Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

****Your day to day****

FINANCIAL RETURNS

Record necessary and pertinent incident reports or information to police and fire agencies involving investigations and to Corporate Legal department, Corporate Claims Management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the Company.

PEOPLE

Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Hotel Management Group and Corporate Risk Management and Legal department.

Assist in training/educating employees on current safety and security issues to ensure compliance with all Company loss control policies and current security, and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. Schedule preventative maintenance and repairs to security equipment or hotel property as needed and ensure that equipment is prepared and operational for the following days work.

GUEST EXPERIENCE

Respond in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.

Investigate loss and safety incidents involving guests, employees and/or hotel loss and safety exposure and comply with state and government regulations and hotel procedures to prevent/minimize the loss from theft and other safety risk or litigation against the hotel. Such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents. May have to administer CPR on guest or staff member in accordance to guidelines and communicate specified information to EMS/medical personnel as required. Complete documented reports in accordance to Company and hotel polices and procedures.

RESPONSIBLE BUSINESS

Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures in order to protect hotel property, employees and guests against theft, crime, threats and safety hazards. This may include and is not limited to:

* patrolling and inspecting with specified equipment the assigned areas to include all public areas of the property including meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles and coordinating towing of vehicles, unlocked doors and fire and safety hazards and document all actions

* maintaining the Security procedures and audit/department logs that may include lost and found, storing guests valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests

* ensuring all guest room doors are secured and assist guest with room access and moving/removing guest possessions or inventory if required

* escorting staff and guest to car if requested

* inspecting purses, packages or bags of employees if designated by management and employees work identification and accuracy of employee time cards as they arrive/leave the property

Perform other duties as assigned; such as may handle deliveries received during non-business hours.

****What we need from you****

High school diploma or equivalent, plus one year of security and safety experience, or equivalent combination of education and experience. Must speak fluent English. Other languages preferred

This job requires ability to perform the following:

Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds

Frequently standing up and moving about the facility

Frequently handling objects and equipment to secure the facility

Frequently bending, stooping, and kneeling

Other:

Communication skills are utilized a significant amount of time when interacting with the guests and employees.

Certification in safety and training and/or licensed as a Security Officer or Law Enforcement Officer may be required. Certified CPR, First Aid instructor and training in law enforcement techniques may be required or highly desired.

Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.

Problem solving, reasoning, motivating, organizational and training abilities are used when an emergency situation occurs.

Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.

Mathematical skills, including basic math, are used occasionally.

****What we offer****

Well reward all your hard work with a great salary and benefits great room discount and superb training.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.