Organization
Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, data science, and technology to make the programs we execute more efficient for the people our programs serve. IGH has a national and international program staff and a corporate headquarters located in Springfield, Virginia. We are proud of our ability to shape tomorrow while ensuring all active-duty personnel and reservists can carry out their critical missions and tasks today.
Job Description
Interactive Government Holdings (IGH) is seeking qualified, trained and capable individual to serve as IADT Site Support Specialists ? National Guard Recruit Sustainment Program.
The Initial Active-Duty Training (IADT) Site Support Specialist supports the Recruit Sustainment and Retention Quality Control (RSP&RQC) support services contract. RSP&RQC is a nationwide Army National Guard (ARNG) program aimed at reducing training pipeline losses of Recruit Warriors preparing for Initial Entry Training and maximizing retention of the existing force at every opportunity. This support requires professional administrative quality control services to ensure complete, accurate, and compliant enlistment documents and logistical planning support to attend/complete required training, as well as on-site support at IADT installations to further maximize training pipeline success using various automation and information technology systems and platforms to identify, troubleshoot, and collaboratively resolve all Recruit Warrior eligibility and readiness documentation such as enlistment documents, orders, personnel records, military pay and benefits enrollment, and medical records. The IADT Site Support Specialist is a Key Billet to ensure efficient delivery of this critical task.

Major responsibilities include (not all inclusive):

Serve as the primary point of contact for government stakeholders and leaders, including the Contracting Officer's Representative (COR).

Respond immediately to customer feedback and input and escalate and disseminate feedback as appropriate to ensure actionable outcomes and corrective actions.

Provide overall management of geo-dispersed staff and monitoring of overall performance levels nationwide.

Manages subordinate lines of effort, including Task Leads and Regional Leads, to ensure a shared understanding and management of expectations throughout the delivery team in all locations.

Implements nationwide, regular, recurring training in conjunction with workstream Leads and corporate resources to continuously grow the collective knowledge base and maximize the quality of services.

Ensures compliance with contract requirements, quality control plan, and specific tasks in all locations through close management and team performance monitoring and ensures delivery is within the scope of the contract.

Responsible for the timely, professional, and accurate deliverable reporting, such as the Monthly Status Reports, Training Reports, Quality Control Plan, Ship Date Management, Disposition Reports, Retention Notes (State/National), Quick Facts Reports, Contractor Contact Roster, Shipper QC Reports, and more.

Responsible for ensuring the performance and reporting meet and exceed the Performance Requirements Standards (PRS) and other acceptable thresholds.

Ensure professional interaction and communication among stakeholders to enhance, improve, and advance the success of the customers' objectives.

Lead regular, recurring, and as-needed virtual video conferences, teleconferences, in-person status updates, and in-progress reviews with the management team, regional teams, state/site teams, and government personnel to monitor all aspects of delivery, identify risks, leverage lessons learned and best practices, provide guidance, set expectations, manage change, and maximize the success of the team.

Maximizes the utilization and impact of team subject matter experts and Key Billets to enhance the overall performance to meet and exceed objectives such as retention, quality assurance, program data, training, IADT on-site support, and RSP services.

Qualifications:

Possess or ability to obtain a favorable Tier 1 Background Investigation.

Bachelor’s degree in business management or a related field

A minimum of ten (10) years of experience as a Project Manager or Program Manager for a Department of Defense program with geo-dispersed staff.

Familiar with ARNG and RSP procedures, guidance, regulations, systems, and instructions.

A demonstrated understanding or experience in administrative quality control processes.

A demonstrated proficiency with the Microsoft Office suite including SharePoint and Teams.

Strong organizational skills to plan and manage workloads to meet deadlines.

Excellent professional interpersonal and communication skills are required to collaborate professionally with various counterparts and stakeholders both orally and in writing.

Preferred:

MBA or relevant Graduate-Level-Degree.

PMP or other management credentials.

Military Leadership experience and training.

At Interactive Government Holdings, Inc. (IGH), health and safety play a vital role in our success. IGH’s employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities.

Interactive Government Holdings, Inc. (IGH) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Work setting:

• In-person

Work Location: In person