Date Posted: 04/26/2024

Hiring Organization: Rose International

Position Number: 462979

Job Title: Customer Sales Support Specialist

Job Location: Portage, MI, USA, 49002

Work Model: Onsite

Employment Type: Temporary

Estimated Duration (In months): 13

Min Hourly Rate ($): 21.00

Max Hourly Rate ($): 21.00

Must Have Skills/Attributes: Call Center, Customer Support, Order Entry, Order Processing, Sales Team

Job Description

Only those lawfully authorized to work in the designated country associated with the position will be considered.

Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Shift: 8:00 AM - 5:00 PM Monday, Tuesday, Wednesday, Thursday, Friday (Hybrid after fully trained: M-W in office and Thursday & Friday work remote)

Description:

Responsible for total customer and sales representative satisfaction in order management

Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries

Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep's satisfaction per company procedures and standards

Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)

Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business

Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment

Back-up to Customer Support team when needed

Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.

Accountable for all record-keeping as appropriate and in accordance with Stryker specifications.

Must meet all training and documentation criteria by company, departmental policies and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems

Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments.

Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.