What you'll do:

• Work closely with our network of Manufacturing Partners during the production phase to ensure orders are sourced and fulfilled on-time and as-specified
• Monitor all open orders with our US/Mexico Manufacturing Partners, proactively reaching out to customers and/or Customer Success Representatives to be sure everyone is kept up-to-date of any changes that may occur during production
• Answer any questions from Manufacturing Partners during and after production using our in-house software, over both email and phone
• Efficiently resolve customer disputes by analyzing quality issues and arranging reprints when needed
• Build relationships with our Manufacturing Partners to increase engagement, improve on-time rates, and decrease disputes
• Collaborate with a cross-functional team of Mechanical Engineers, Supply Chain Managers, and Customer Success Representatives to ensure requests and issues are resolved as quickly as possible

What it takes:

• Technical knowledge of 3D printing, CNC processes and materials
• A desire to ensure our customers and Manufacturing Partners have the best possible experience when using Hubs
• The ability to work in a fast-paced environment and meet strict delivery deadlines while managing a large number of different orders at the same time
• Strong analytical skills and the ability to solve problems under pressure
• A desire to improve efficiency and workflows
• An ownership mindset - you stick with an issue until it’s solved
• Strong written and verbal English and Hindi or Kannada language skills

• Bonus, but not required: Engineering background and/or technical knowledge of other manufacturing technologies ( Sheet Metal, Injection Molding, etc.)

Why Hubs?

• We offer a competitive salary plus a bonus incentive
• A unique culture that cares about its employees and has built a place where people belong
• Everyone has the opportunity to make an impact from day one, in a high-paced culture to accelerate our growth as we scale!
• Our Hybrid policy is flexible with most employees working 1-2 days in the office per week
• You'll join a diverse, international team of 150 people from (30 nationalities) growing to 200 in the next 12-18 months
• Annual company-wide team trip planned for October 2022 - let's go!
• Everyone's a student and teacher with our Career Development Plan, LinkedIn learning platform, Tech Talks, Hackathons, Tech and Product demos, and Innovation Sprints
• Get access to use our global manufacturing network for your own projects
• Free access to Headspace meditation app and Mental-Health Support with OpenUp
• Stay fit and sign up to ClassPass and join colleagues who run, climb, cross fit
• We offer generous health insurance benefits including dental vision and you’ll get 24 PTO days per year
• Regular team events and company-paid lunches when in the office
• Incredible office views in our Chicago offices
• Learn more about us on our Life at Hubs Instagram and Jobs Page

The Recruitment Process:

• Our recruiter will have a quick chat to make sure the role is what you think it is, learns more about you and your career ambitions, and cover our interview process and next step
• Then we'll schedule a chat with the hiring manager to learn more about how we do things and a deeper dive into the role itself and exciting challenges
• After that, we'll have the assignment to cover your skills. The assessment involves a take-home assignment and you will go over the answers with the hiring manager
• Finally, you'll have a short talk with one of your team member and one of our cultural ambassadors