Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We have received recognition numerous times as a top place to work, most recently ranking on U.S. News & World Reports Best Companies to Work for 2024 list, and Glassdoors Best Places to Work in the U.S. 2023 list. There is no better time to be a part of Insperity, and our best work is yet to come. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperitys jobs have flexibility. We want your time to have balance, whether its spent with coworkers, clients, family or your community.

Career Growth : Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

Intermediate Help Desk Specialist

We are currently seeking a Intermediate Help Desk Specialist to join our team. This position is responsible for providing first-tier support for technology-related issues.

Responsibilities:

• Provides first-tier support for technology related issues.
• Enters call data and trouble ticket reports into database.
• Enhances and develops quality suport methods and communications skills through coaching feedback and other developmental approaches.
• Tracks process to ensure that unresolved tickets are escalated to appropriate individual based on established guidelines and procedures.
• Acquires and maintains current knowledge of relevant product offerings and support policies to provide technically acurate solutions to customers.
• Attends training sessions and assists in training workshops.
• Participates in team projects that enhance the quality or efficiency of help desk service.
• Assists in special product-related issues as needed.
• Maintains a high level of client trust and confidence in the groups knowledge of and concern for clients needs
• Assists in the accomplishment of Insperity Company goals.
• Helps other employees to accomplish Insperity Company goals.
• Performs other duties as may be assigned by department supervisor.
• Participates in the Disaster Recovery plan as required.

Qualifications

• High School Diploma or equivalent is required.
• Three to five years of experience in computer systems, IT support, or IT help desk environment is required.
• Excellent customer service and interpersonal skills; telephone etiquette, ability to use customer service standards and follow guidelines, as well as to help others interpret policy.
• Thorough understanding of trouble ticket process, excellent organizational skills, strong oral and written communications skills (technical and non-technical).
• Basic understanding of telecommunications, network, and desktop knowledge is highly desirable, including experience in: PBX, voice mail, and peripheral devices, AIX, Microsoft Exchange, Microsoft Explorer, Microsoft Windows, Mac Operating Systems (OS), Microsoft M365 and Teams, Ethernet, TCP/IP, IP.
• Communicates tactfully and effectively, verbally and in writing, and maintains effective work relations with those encountered in the course of employment. Familiar with modern office methods, practices, procedures, and equipment, as well as filing systems and business letter writing. Competent in correct English usage, grammar, spelling, punctuation, and arithmetic.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.