Why USAA?

Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Business Operations Analyst I with Claims Quality Assurance, you will consult with the business to understand and define opportunities and recommends solutions by analyzing data and providing key insights to inform decisions. You will also provide subject matter expertise on all matters of business analytical or operational data needs. Works closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance.

This position has the possibility to work remotely in the continental U.S. with occasional business travel.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Chesapeake, VA, or Tampa, FL.

What you’ll do:

• Partners with the business and Information Technology to meet the needs for COSA data reporting, analytics and project deliverables.
• Performs advanced compilation, analysis and reporting of COSA data; delivers key insights and recommendations on data trends to inform decisions.
• Applies intermediate subject matter technical knowledge in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions.
• Identifies and pursues opportunities to utilize data delivery and business solutions techniques to optimize their contribution to resolving business issues.
• Fluidly Interacts across key stakeholders to deliver and increase efficiency and effectiveness of the reporting needs.
• Applies knowledge of information systems and data infrastructure to provide business and technical guidance to internal clients and shares insights with team.
• Maintains an understanding of business processes, supporting data and applications and strategic direction.
• Liaison between business/enterprise processes and analytics team to improve delivery, value and integration of analytics into business/enterprise processes.
• Partner with technology group to define business requirements, perform user acceptance testing and implement changes.
• Assists peer analysts on technical problems.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you’ll have:

• Bachelor's degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline is required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau) OR an advanced degree in Science, Technology, Engineering or Mathematics (STEM) or related degree discipline with 2 years of reporting and/or data management experience with accountability for complex tasks and/or projects leveraging applicable tools and languages (Example: SQL, Python, GGplot, Tableau).
• Demonstrated application of knowledge, skills, abilities, and technologies towards work products. (Example: Querying, Data Wrangling, Report Development, Requirements Gathering).
• Demonstrated business acumen in the areas of the business operations, industry practices and emerging trends required.
• Strong interpersonal and communication skills to deliver information effectively to all levels of management.
• Proven experience of collaboration with various project teams to include business and Information Technology
• Knowledge of applicable compliance and regulatory data requirements and ability to develop, document, and maintain policy/procedures in adherence to these requirements.

What sets you apart:

• Dashboard development in Salesforce or Tableau.
• Experience with the creation or development of audit forms in CARS.
• 1 years prior experience in handling Auto or Property claims.
• Advanced Excel experience.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer :

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770-$156,290.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.