Title: Data Analyst for Genesys Telephony System
Work location: Telecommute
Work hours: 9am to 5pm (ET) with occasional after hours work during go live support for implementation.
Position background:

• Support and develop the migration of the existing Genesys i3 Dialer to the Genesys CX Cloud Platform.
• The contractors will possess specific skillsets to ensure a successful migration and provide ongoing support.

Top 5-10 responsibilities:

• Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR.
• Experience with Dialer and Integrations, Text to Speech and ASR. Most have broad Genesys Cloud knowledge.

Ideal candidate background: Knowledge of Pureconnect to Genesys Cloud CX support with broad knowledge of Genesys applications and best practices.
Skills/attributes preferred: Certifications and experience directly with implementation of Genesys migrations to the Cloud.
Does this position require a professional license or certification: Would desire a Genesys certified person so that they can directly open support tickets.

Additional Details :

Projected Start Date : 2024-05-13T00:00:00

Projected End Date : 2025-05-12T00:00:00

Client Company : UHG / Optum Technology

Vendor Pay Rate : 55.63

Selling points for candidate : This is a high PRIORITY requisition. This is a PROACTIVE requisition

Face to face interview required : No

Candidate must be authorized to work without sponsorship : No

Background Check : No

Drug Screen : No