Veterinary Client Service Representative - Full Time
Department: Receptionists
Employment Type: Full Time
Location: Knoxville, Tennessee
Compensation: $15.00 - $18.00 / hour
Description
We are seeking an energetic veterinary client service professional to join us at Lange Animal Hospital.
Since you are the first and last contact with the facility and are key to creating lasting impressions, you must have a passion for people and their pets. We expect extraordinary client service and communication, outstanding computer abilities, accurate financial skills, and a consistently positive attitude.
Responsibilities:

• Greet clients and pets by name
• Answer phones promptly and professionally; screen and route calls
• Be proficient in using our veterinary practice management software
• Receive and transmit faxes
• Take and deliver accurate messages promptly to the appropriate staff
• Note in medical records the details discussed during client conversations including the date, time, key points of the discussion, and any action required
• Coordinate with doctors and technical staff for complete medical care
• Discuss services provided and answer client questions thoroughly
• Schedule appointments and surgeries according to guidelines
• Handling payments and end-of-day finances
• Maintain cleanliness of client and reception areas
• This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*

Qualifications:

• 1 year of Veterinary experience is required
• Experience with veterinary practice management software (evet or Pulse experience a plus)
• Ability and willingness to assist staff
• Ability to prioritize and multitask
• Excellent written and verbal communication skills
• Strong attention to detail
• Strong phone and computer skills
• Ability to problem solve on the spot
• Weekend availability as needed (this position does involve weekends twice a month)
• Must be able to lift 30-50 pounds
• High school diploma

Benefits:

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development