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Ingram Content Group (ICG) is hiring for an IT Service Management Engineer for our Information Technology Team in LaVergne, TN.
This individual will be responsible for administering and maintaining our IT Service Management (ITSM) applications including Jira, Confluence, and OpsGenie. Configures and supports these applications end-to-end, including application setup, configuration, and patching, workflow management, licensing and more.
In addition, this person will administer our Microsoft 365 collaboration applications, namely Microsoft Teams and SharePoint, in our hybrid on-premises/cloud environment. Works with Active Directory, Azure AD/Entra ID, and manages the applications through scripting and the O365 admin portal.
Want to help explore and build new ways to deliver content to the world?
At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.
The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business,and enjoys working in a connected culture, we can't wait to meet you!
The ideal candidate will have the following minimum qualifications:
We have a preference for:
The IT Service Management Engineer key responsibilities are:
Other Duties
Perks/Benefits:
The world is reading,and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
Full Time
$135k-163k (estimate)
05/10/2024
05/23/2024
ingramcontent.com
NASHVILLE, TN
1,000 - 3,000
1995
JOHN R INGRAM
$3B - $5B
Wholesale