Community Health Nurse Supervisor

Job Details

Job Location

Adelante Healthcare Center Support Office - Phoenix, AZ

Position Type

Full Time

Education Level

RN

Job Category

Health Care

Description

POSITION SUMMARY

The Community Health Nurse Supervisor is responsible for the efficient, profitable day-to-day operation of the clinical Team and responds to the needs of patients and their family members, community, as well as organizational departments. The position directly or indirectly supervises the clinical health team members working in Adelante Sites, the Medical Mobile Unit, and for any migrant-worker/external events. Coordinates activities with providers, operations and other departments, and external partners to manage related systems and processes to provide quality services to patients in a safe and positive environment. Must be able to perform all functions of the roles supervised, such as Health Educator and Clinic Health Nurse.

EXPECTATIONS

Every Adelante Leader will strive to maximize the performance and contribution of each team member to Adelante Healthcare and the community that we serve every day. Leaders will set clear performance expectations, provide on-going feedback and coaching to improve results and outcomes and provide regular performance evaluations. Leaders are also expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and model for all other employees the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

Compassion

Excellence

Integrity

Learning

Respect

Sustainability

Qualifications

ESSENTIAL SKILLS AND EXPERIENCE:

Graduation from an accredited nursing program

Licensed with AZ State Board of nursing; license in good standing

Demonstrated understanding of clinical methods and techniques used in record-keeping systems.

Demonstrated ability in implementing the principles and practices of supervision.

Advanced computer efficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and experience in Patient Management System

Meet the organization immunization requirement

Valid Arizona drivers license

Minimum four (4 ) years of experience in a clinical setting

Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)

Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations

Ability to solve problems using a logical, systematic approach

Demonstrated management, leadership, diplomacy, and customer service skills

Experience in applying continuous quality improvement techniques in the delivery of care to improve patient health outcomes

Proven ability with productive and efficient time management; and fulfilling commitments

Demonstrated understanding in the use of technology infrastructure (email, web-based tools, internet, etc.) and applications (Excel, Word, etc.) appropriate for the performance of his/her job

Ability to help others increase their knowledge, skills, and abilities to enable them to perform at a higher level

Ability to provide effective personnel performance management

Demonstrated ability to promote teamwork within the work unit and across departmental/organizational lines

Ability to measure and report departmental cost performance

Ability to accept and encourage change as positive; taking into account others concerns

Experience with management information systems and electronic health records (EHR) software

Ability to work effectively with staff, clients, associates, and the community

POSITION REPONSIBILITIES/ESSENTIAL:

Monitor and evaluate staff performance for quality purposes and maintain appropriate documentation

Maintain accurate time and attendance records

Assure compliance with applicable federal, state, and local legislation, e.g., FMLA, Workers Compensation, ADA, etc.

Creates/update policies and procedures to ensure compliance and adherence

Recruit, interview, orient, train, and mentor staff

Help organize staffs daily work activities and schedules and cover if needed to meet staffing needs

Identifies financial status of patients regarding fee scale, insurance, or discounts andefers to eligibility as needed

Conduct monthly staff meetings, including agendas and minutes

Oversight of scheduling, billing, and scanning of records

Monitor appointments and patient flow to improve daily productivity

Ensure that patients and visitors are treated courteously by all staff

Assist in documenting and resolving patient complaints

Establish and maintain effective working relationships and communication with internal and external stakeholders

Anticipate the needs of staff and patients and proactively seek solutions or interventions

Initiate coaching and work with manager for corrective action issues

Help tomanage quality improvement and safety initiatives

Support and implement organizational goals, objectives, policies, procedures, and systems

Monitor and control Clinic Health expenditures, review and prepare purchase orders for approvaland maintain supply inventory

Finance

May assist with monitoring of procedures for attaining team productivity and financial standards and goals

Assure daily deposits are made and completion of day sheet reconciliation when applicable

Oversee and review patient receivables

Ordering of supplies and minor equipment while maintaining budget

Assist in preparing and approving budget; monitoring and allocating expenditures

Monitor and assist with managing and adjusting the strategic plan related to budget, profitability, and production matrices

Administrative / Management

Answer routine telephone inquiries concerning operation of the department.

Maintains documentation of credentialing and competency for providers and staff

Prepare reports and correspondence as required

Coordinate the maintenance of a clean, neat, and functional facility/location that is fixed or mobile

Coordinate inventory control, facilities management, and maintenance of equipment

Oversight of or performs daily, monthly, and quarterly safety checks and drills and logs

Oversee maintenance of appropriate logs.

Maintain a high level of customer satisfaction as reflected on patient satisfaction surveys and other measurement tools.

Participate in maintaining Joint Commission and other regulatory compliance

Recommend any new or revisions to policies and/or procedures

Ongoing monitoring of data collection and reporting

Assist with investigation and resolution of incident reports

NONESSENTIAL SKILLS AND EXPERIENCE:

Electronic Health Record Experience

Bilingual (Spanish/English)

Additional Duties and Responsibilities

Other duties as requested or assigned

PCMH

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcares written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelantes legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.

In any organization or job, changes take place over time. Although an effort will be made to keep job-related information current, this is not an all-inclusive list of job responsibilities. Adelante Healthcare, Inc. reserves the right to revise or change job duties and responsibilities as the business need arises. In compliance withEEOC 29 CFR part 1630, if the essential functions of this position cannot be performed in a satisfactory manner by the employee, further accommodations shall be made if it does not constitute undue hardships upon this organization.