Performs invoicing, credit and collection activities, including analysis of customer accounts that aggregate towards Payer accounts, monitoring payment and aging patterns, evaluate risks and credit levels.

Essential Duties & Responsibilities:

• Perform collection activities for assigned account, providing necessary analysis on payment and aging patterns and backup documentation. Collect past due accounts by locating and notifying customers and 3rd party payers, and securing payment or reasons for non-payment.
• Support customer account set up process. Analyze D&B reports, customer billing, payment trends and other information provided to recommend a credit line.
• Performs collection activities with quantifiable metrics such as number of successful outbound calls and amount collected. Contact customers to follow up on unpaid items in both written and verbal communications to resolve problems and promote good rapport and cooperation as needed.
• Prioritize and coordinate collection activities within team including optimal use of escalation emails and dunning letters.
• Perform credit review and propose accounts to put on hold. Perform credit hold release under guidance of supervisor. Maintains and monitors grouping of customer accounts that belong to payers or group.
• Perform GHX new customer onboarding; maintain and monitor these customers and help to promote the utilization of GHX platform for Stago customers.
• Review customer invoices on portal on regular basis to ensure correct and adequate information is available and accessed by customers. Respond to customer inquiries and requests on a timely basis.
• Perform and support other methods of invoice delivery if not covered by GHX, such as WAWF portal for certain government accounts, as well as credit and rebill, financial invoice, CPRR billing. Interface with Contract Finance, Sales and Sales Admin in reconciliation.
• Provide support to customers in setting up new account via portal and support campaign to increase customers’ use of paying by ACH, credit card and auto debit, EFT, wire payments.
• Maintain updated information in ERP such as customer contact information, invoice delivery method, etc
• Process daily in-house deposits, apply cash elections from lockbox, credit cards, wire and other forms of payment from customer.
• Follow up with customers to resolve cash application issues, including liaising with internal departments to resolve issues related to quantity and price mismatch, freight and tax billing, or credit and rebill situations.
• Review and monitor AR/Finance e-mail box, field all incoming messages for processing and distribution as required.
• Leads or participates in process documentation, systems implementation and process improvement projects.
• Supports and contributes to the AR department goals such as DSO targets and lowering % overdue.
• Support requests related to audit.

Education & Requirements:

• High School Diploma or general education degree required with 3-5 years related experience; or Associates degree with 2-3 years related experience or Bachelors degree with 1-2 years related experience required.
• To perform this job successfully, an individual should have knowledge of M3 or similar accounting software; Excel Spreadsheet software and Microsoft Word, and Microsoft Outlook.
• Adaptability to learn and use new tools as technology evolves in business applications.