Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry 97% ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Check out our company page: https://www.imagefirst.com/company/

We are seeking a Collector to join our growing team at our Corproate Headquarters in King of Prussia, PA. As a Collector, you will ensure timely collection of accounts receivable through regular follow-up with customer AP departments via email and telephone on assigned accounts. The Collector team reports to our Accounts Recieveable Manager.

Schedule: Monday - Friday, In-Office (times flexible)

Pay Range: $52,000 - $58,000 bonus

Responsibilities:

• Collect outstanding invoices in High Radius software, gather information on invoice disputes, and create invoice dispute records for distribution and subsequent resolution.
• Input notes in collection system regarding submission, resubmission disputes and approval dates.
• Identify delinquent accounts and take action to prevent reoccurrence and/or escalate to Collections Manager as needed.
• Collaborate with internal stakeholders to support collections, proper and timely dispute resolution.
• Research duplicates and over-payments, submit refund requests to Collections Supervisor where applicable.
• Communicate with coworkers and customers in person, over the phone, and in email and tactfully discuss payment issues.

Minimum Qualifications:

• Associate, Bachelors Degree with an emphasis in Business or Finance strongly preferred.
• 1-2 years of experience in collections related role is required High Radius software experience is a plus.
• Experience in a Collections systems software required, High Radius experience is a plus.
• Proficient in MS Office, including Excel, Word, Powerpoint, and Outlook.
• Effective written, verbal and interpersonal communication skills at all levels of the organization.
• Creative problem-solving skills coupled with good judgment.
• Effective communication skills, verbal and written, to research and present information.
• Critical thinking and strong analytical skills.
• Ability to exercise sound judgment, provide leadership, and take initiative under minimal supervision.
• Ability to work comfortably in a fast-paced work environment, with multiple concurrent projects, priorities and high volume of incoming email.
• Ability to plan, execute and deliver on projects in a timely manner; plus, the ability to multitask on varying projects and initiatives.
• Very high attention to detail; organized and thorough, with a desire for continuous improvement.

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match after one year of service)
• Paid Time Off Package
• Tuition Reimbursement
• Referral program
• Career Advancement Opportunities
• Great Company Culture

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

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