What will I be doing?
The Lead QA is responsible for day-to-day guidance and support for the QA Team. The Lead will work closely with the QA Manager to develop the QA Specialists and ensure consistent practices within the QA department.
Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

• Hourly Pay: $37.50
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• Now offering DailyPay... and more!

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
Additional Responsibilities Include:

• Creates and maintains team schedule for Manager approval.
• Maintains PTO requests and PTO calendar.
• Responsible to monitor, focus, and drive team engagement and maintain positive morale.
• Develops, coaches, and assists in training QA team on proper document procedures.
• Conducts trainings for QA teams and Sales.
• Manages QA Performance regarding KPIs.
• Generates reports and documents by using HGV software and system programs.
• Review documents for accuracy and coordinate with Contracts Processing office.
• Review real estate documents with clients.
• Answers owner's questions and be prepared to overcome any objections.
• Notarizes documents and assist with the deeding process.
• Prepares business letters as needed to communicate HGV related information to clients.
• Ensures scheduled contract payments are processed or being followed up on.
• Reviews mail outs for accuracy prior to being uploaded to mobile notary service website.
• Reviews executed documents prior to being mailed back by mobile notary service.
• Assists with various projects and programs for QA dept.

What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High school/GED
• Minimum of 2 years of experience in hospitality or customer service
• Minimum of 2 years of Quality Assurance experience in the vacation ownership industry
• 2-4 years of related experience
• Proficient with Microsoft Office including Word, Excel, and Outlook
• Fluency (reading/writing/speaking) in Japanese and business level English

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS/Bachelor's Degree
• 2 years of management or supervisory experience
• Previous training and development experience
• Prior supervisory experience
• Experience in direct sales within the vacation ownership industry

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.