4 Call Center Agent Jobs in Moline, IL
IH Mississippi Valley Credit Union is Hiring a Call Center Agent Near Moline, IL
What does a Call Center Agent do?
- Build deep, long term relationships to help our members along their financial journey.
- In a high energy, empowered atmosphere we provide exceptional service through phone, email and chat functions.
- Each day the goal is to listen, understand and take quick action to exceed the member's expectations.
- Hours of Call Center operation are 7am-7pm Monday-Friday, with rotating Saturdays 8am-1pm.
- Anticipated start date of the position is May 6th or May 28th
- Exceptional customer service experience.
- Proficient in relevant computer applications.
- Educate members on financial tools; accurately and efficiently apply policies and procedures.
- Reliable and Motivated to help others.
- Professional bilingual skills in Spanish and English. (Preferred)
- Outstanding training, plentiful support and tools needed to be successful in your career
- Competitive compensation
- 401(k) with company match
- Holiday pay & paid time off
- Education reimbursement
- Community volunteering
- Health insurance including dental and vision
Physical Requirements:
- Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
- Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
- Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
- Lifting Demands: Up to 10 lbs.
- Visual Demands: Visual acuity to do things such as : preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.
Job Summary
Full Time
$32k-42k (estimate)
05/02/2024
05/15/2024
ihmvcu.org
MOLINE, IL
200 - 500
1934
JENNIFER REIMERS
$50M - $200M
Insurance
Related Companies
About IH Mississippi Valley Credit Union
Founded in 1934, our eight charter members were production line workers at the East Moline Works Plant. Open only three times a day during shift change, employees at the original office in the middle of the plant had to manage over the noise of the steel-wheeled trailers moving over the creosote floors. Fast forward 82 years, IH Mississippi Valley Credit Union (IHMVCU) has grown to be the largest credit union in the Quad City area. Were more than 110,000 members strong and hold more than $1 billion in assets. With 17 branches in eastern Iowa and western Illinois, and a progressive and growing ...online branch, IHMVCUs path-finding employees provide convenient financial solutions catered to each member-owners journey to financial success. Federally Insured by NCUA | Equal Housing Opportunity | NMLS# 463074
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The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
